Please help me, I got a new computer about 2 months ago and it has already crashed... one day I came home and I started up the computer just like I always do, nothing different, and everything was going fine, but when it got to the "windows is starting up..." screen, it just froze. The mouse moves a bit but w/ a 3-4 second delay. I'm not aware of any viruses that I had... shouldn't have had any. I can't restart in safe mode, whether it be dos prompt or regular safe mode, it still just freezes at the "windows is starting up..." screen. I've tried to re partition it but it finds no errors, nor does the last working configuration etc. work. Please help me, this comp was expensive and is already crapping out on me. I'm running on a dell dimension 3000 series with windows xp home edition sp2 with 2.8ghz processor and 512 mb ram...

i dont have a windows xp install disk either... *thank you dell for only making it harder for me to fix my computer*

One line of thought-- Possible that the harddrive is not running at its normal speed, freezing up or slowing down. My computer took 20 min. to boot the other day. I was watching the HDD activity indicator light, and it would remain on, and not rapidly blinking. Mechanical devices do have there problems. Harddrive manufacturers have software for download for testing HDD.

Well, its a dell, nuff said:P Have u tryed going into BIOS, set the cd/dvd rom as the first boot device, and then your HDD, have windows recovery cd in the cd/dvd rom, and saving it? Windows will then re-boot, and the cd/dvd rom will be the first thing it recognizes, and you can re-install windows. Let me know if that works.

Try this, go into BIOS, set your cd/dvd rom and the 1st boot device, have the windows recovery cd's in, and re-boot. This will let you reinstall windows. Let me know if this works

BAH, didnt see the first post, so i re posted, sorry bout that.

I got a new computer about 2 months ago and it has already crashed.. If it's under warranty, call Dell for RTM before you try anything. i dont have a windows xp install disk either Now you know what XP OEM PCs are like. i_XpUser