Neither Windows nor Internet explorer will open. I have tried scanning wiht Ad-aware several times. Please help, I don't want to have to do a system restore.

Windows don't open? How do you know Internet explorer don't open? What do you mean by windows don't open. Might try being more specific about your problem.

Kenneth, 1. @ Download.com search for hijackthis then download then install hijackthis 2.Run hijackthis and then choose scan and save the log and post it back. Arcan

Logfile of HijackThis v1.97.7 Scan saved at 2:12:27 PM, on 10/15/2004 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\STOPzilla!\szntsvc.exe C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe C:\WINDOWS\System32\hkcmd.exe C:\Program Files\Multimedia Card Reader\shwicon2k.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe C:\WINDOWS\System32\igfxtray.exe c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\PROGRA~1\Web Offer\wo.exe c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\wuauclt.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe C:\PROGRA~1\NETSCAPE\NETSCAPE\NETSCP.exe C:\Program Files\AIM\aim.exe C:\WINDOWS\system32\?hkdsk.exe C:\WINDOWS\explorer.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\WINDOWS\System32\taskmgr.exe C:\PROGRA~1\DAP\DAP.exe C:\Program Files\Shareaza\Shareaza.exe C:\WINDOWS\System32\keymgr.exe C:\Documents and Settings\Owner\Desktop\hijack this\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://thenewsearch.com/thenewsearch.html R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://thenewsearch.com/thenewsearch.html N3 - Netscape 7: user_pref("browser.startup.homepage", "www.google.com"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\zyn4ckdp.slt\prefs.js) N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\zyn4ckdp.slt\prefs.js) O2 - BHO: (no name) - SOFTWARE - (no file) O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file) O2 - BHO: (no name) - {0000CC75-ACF3-4cac-A0A9-DD3868E06852} - C:\Program Files\DAP\DAPBHO.dll O2 - BHO: (no name) - {00041A26-7033-432C-94C7-6371DE343822} - (no file) O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll O2 - BHO: Recommended Hotfix - {0421701D-CF13-4E70-ADF0-45A953E7CB8B} - C:\Program Files\Recommended Hotfix - 421701D\v15\RH.DLL O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {3CF43122-C445-0FE1-8A26-10557C802C68} - C:\WINDOWS\System32\tpahxh.dll O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file) O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file) O2 - BHO: Tubby - {9EAC0102-5E61-2312-BC2D-414456544F4E} - C:\WINDOWS\System32\ADV.dll O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file) O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - (no file) O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll O3 - Toolbar: DAP Bar - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - C:\Program Files\DAP\DAPIEBar.dll O3 - Toolbar: Advanced Search - {9EAC0102-5E61-2312-BC2D-414456544F4E} - C:\WINDOWS\System32\ADV.dll O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.exe O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe O4 - HKLM\..\Run: [VBundleOuterDL] C:\Program Files\VBouncer\BundleOuter.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [2P6WFAX43ZHE7C] C:\WINDOWS\System32\Dyf0o5.exe O4 - HKLM\..\Run: [Winhost] C:\WINDOWS\win.exe O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe O4 - HKLM\..\Run: [Zone system] C:\WINDOWS\szchost.exe O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.exe" /background O4 - HKCU\..\Run: [eZWO] C:\PROGRA~1\Web Offer\wo.exe O4 - HKCU\..\Run: [newdev] C:\WINDOWS\System32\newdev.exe O4 - HKCU\..\Run: [keymgr] C:\WINDOWS\System32\keymgr.exe O4 - HKCU\..\Run: [Notn] C:\Documents and Settings\Owner\Application Data\eber.exe O4 - HKCU\..\Run: [Eivc] C:\WINDOWS\System32\?hkdsk.exe O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm O8 - Extra context menu item: Download with NetPumper - C:\Program Files\NetPumper\AddUrl.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Get siteinfo data (fsc) - C:\Program Files\EMS Free Surfer Companion\fslauncher.htm O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM) O9 - Extra 'Tools' menuitem: MaxSpeed (HKLM) O9 - Extra button: Run DAP (HKLM) O9 - Extra button: Research (HKLM) O9 - Extra button: AIM (HKLM) O9 - Extra button: Free Surfer (HKLM) O9 - Extra 'Tools' menuitem: Free Surfer (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Messenger (HKLM) O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Common Files\svchost.exe O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_44.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

Ok, Restart your computer, As it reboots hit F8 constantly until you get an option to start from Safe Mode and choose Safe Mode. In Safe Mode run hijack this and in hijack this Check and choose "Fix Checked", Of The Following R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://thenewsearch.com/thenewsearch.html R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://thenewsearch.com/thenewsearch.html O2 - BHO: (no name) - SOFTWARE - (no file) O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file) O2 - BHO: (no name) - {00041A26-7033-432C-94C7-6371DE343822} - (no file) O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file) O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file) O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file) O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - (no file) O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O4 - HKCU\..\Run: [eZWO] C:\PROGRA~1\Web Offer\wo.exe O9 - Extra button: Free Surfer (HKLM) O9 - Extra 'Tools' menuitem: Free Surfer (HKLM) Then Check and Choose Ignore Of The Following: N3 - Netscape 7: user_pref("browser.startup.homepage", "www.google.com"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\zyn4ckdp.slt\prefs.js) N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\zyn4ckdp.slt\prefs.js) O2 - BHO: (no name) - {0000CC75-ACF3-4cac-A0A9-DD3868E06852} - C:\Program Files\DAP\DAPBHO.dll O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll O2 - BHO: Recommended Hotfix - {0421701D-CF13-4E70-ADF0-45A953E7CB8B} - C:\Program Files\Recommended Hotfix - 421701D\v15\RH.DLL O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {3CF43122-C445-0FE1-8A26-10557C802C68} - C:\WINDOWS\System32\tpahxh.dll O2 - BHO: Tubby - {9EAC0102-5E61-2312-BC2D-414456544F4E} - C:\WINDOWS\System32\ADV.dll O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll O3 - Toolbar: DAP Bar - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - C:\Program Files\DAP\DAPIEBar.dll O3 - Toolbar: Advanced Search - {9EAC0102-5E61-2312-BC2D-414456544F4E} - C:\WINDOWS\System32\ADV.dll O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.exe O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe O4 - HKLM\..\Run: [VBundleOuterDL] C:\Program Files\VBouncer\BundleOuter.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [Winhost] C:\WINDOWS\win.exe O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager \ViewMgr.exe O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe O4 - HKLM\..\Run: [Zone system] C:\WINDOWS\szchost.exe O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.exe" /background O4 - HKCU\..\Run: [newdev] C:\WINDOWS\System32\newdev.exe O4 - HKCU\..\Run: [keymgr] C:\WINDOWS\System32\keymgr.exe O4 - HKCU\..\Run: [Notn] C:\Documents and Settings\Owner\Application Data\eber.exe O4 - HKCU\..\Run: [Eivc] C:\WINDOWS\System32\?hkdsk.exe O4 - HKLM\..\Run: [2P6WFAX43ZHE7C] C:\WINDOWS\System32\Dyf0o5.exe O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm O8 - Extra context menu item: Download with NetPumper - C:\Program Files\NetPumper\AddUrl.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Get siteinfo data (fsc) - C:\Program Files\EMS Free Surfer Companion\fslauncher.htm O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM) O9 - Extra 'Tools' menuitem: MaxSpeed (HKLM) O9 - Extra button: Run DAP (HKLM) O9 - Extra button: Research (HKLM) O9 - Extra button: AIM (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Messenger (HKLM) O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Common Files\svchost.exe O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_44.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab Scan again to make sure nothing is left. Restart your computer and let it load windows regularly Does this fix your problem? If Not, Give me more detail. Jeremy H.

delete all folders under the following registry key: hkey local m/c software microsoft windows current version explorer browser helper objects u can goto registry by Start->run->regedit.