Firewall and Connection Proble

February 26, 2005 at 09:01:01
Specs: WinXP, 128

Hhi everyone!

I have been trying to log on to AOL but the connection always fails when trying to connect to the AOL network. I was unable to actually complete the log on process. I am not sure what to do from here, but I have two ideas: (connection issue or firewall issue).

Someone told me that I needed to have something called" the Remote Access Auto Connection Manager Service" (local computer) turned on.

When I go to Control Panel/Administration Tools/Services, then find Remote Access Auto Connection Mgr and tried to START it, I received this message: "Could not start the remote access auto manager service on local computer. Error 1717: The interface is unknown".

To try and get around this, I clicked on Control Panel/Administration Tools/Services/Properties then clicked on "dependencies" and a little box came up and said: "Service Decencies -- Win32:The dependency service or group failed to start". I’m not sure how to turn this dependency so I can actually run Remote Access Auto Connection Mgr.
Also, some other key information: A few days ago I put on Service Pack 1. Someone told me that this may have put some type of firewall. The message on AOL says "This message could be the result of an active firewall on your computer restricting the AOL software from making a connection. If you have firewall software installed, please config. it to allow the AOL software (AOLacsd.exe and waol.exe) access to the internet".
Is there anyway to uninstall SP1? Please help me!

I know this is recent repost, but I am just trying to consolidate some of the ideas that everyone has given. Thank you!

-K :)

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February 26, 2005 at 13:02:54

Windows XP has it's own firewall even without any service packs. By default this firewall is disabled and it remains so even when SP1 is installed. If, however, you install SP2, then this turns the firewall on.
Regardless of which service-pack you have, you can enable/disable it manually, so it's a good idea to check it:
1. Open Control Panel (change it's view to 'classic').

2. double-click on 'Network Connections'

3. double-click on the connection you use for AOL.

4. Click the 'Advanced' tab and make sure the box is unticked "protect my computer...."

Having said that, you should not be on the internet without a firewall, so get a third party one (many are free on the net). They are all better than Windows Firewall cos they monitor traffic in BOTH directions and let you decide what is allowed to get through.

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February 26, 2005 at 15:52:37

Hey everyone,

I tried going into the Advanced tab and received this message: "Windows cannot display the properties of this connection. The windows management instrumentation (wmi) information might be corrupted. To correct this, use system restore to restore windows to an earlier time."

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