Firefox & Chrome not accessible

Dell / INSPIRON 6400
April 16, 2010 at 12:08:10
Specs: Windows XP, 1.6GHz/1024MB
I have a very strange sitation. Suddenly, I can't open Chrome or Firefox, though Internet Explorer works fine. When I try to open them, nothing happens.

I have uninstalled Firefox, but when I go to re-install, I can get as far as clicking "Run" and then nothing happens. I cannot even uninstall Chrome - I click "uninstall" from Add&Remove programs and again nothing happens.

So, I cannot open Chrome or uninstall it, or install a new version over the last one.

Any idea how this could have happened and what I can do about it?


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April 16, 2010 at 12:47:07
First I would try system restore to a point before the problem started. Your problem could be an infection, or a corrupted file. If a restore point does not help, update your antivirus software and scan, also try malwarebytes and possibly another free online one often recommended here.

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April 17, 2010 at 03:31:30
I would like to try that - I have uninstalled Firefox, but cannot uninstall Chrome - I have tried to use the uninstaller, and Add&Remove programs, but nothing happens with either.

The same happens when I try to re-install Firefox. Nothing happens when I click on the setup file.

IE still works, but it is the worst browser I have used!!!

Any idea what I can do....?

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May 17, 2010 at 06:34:49
Did you try the options I outlined in #1 above? This sounds like a corrupted file, or an infection.

You have to be a little bit crazy to keep you from going insane.

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Related Solutions

May 17, 2010 at 06:50:55
run chkdsk /f via cmd, answer yes to the question and reboot so it runs. This is to check for file system corruption.

Review your antivirus/firewall software. Perhpas these were added to the their blacklists by mistake.

Make sure you are updated [service packs/antivirus/antispyware]

Come up in safe mode to uninstall.

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