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Files won't open

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Name: sky42
Date: June 5, 2007 at 04:46:36 Pacific
OS: WinXP Home Edition
CPU/Ram: unk
Product: unk
Comment:

I send e-mails with attachments to a friend who says she is unable to open the attachments. The attachments are either .txt files or .doc files. But she insists they won't open even tho I can open them (I send myself cc copies). Could this be simply a case of poor technique (on her part) or could she have a problem? She says she uses notepad, wordpad, and MS Word and nothing works. Could the ISP she is using to retrieve these e-mails be causing the problem? OBTW, her computer is a fairly new Dell.



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Response Number 1
Name: XpUser
Date: June 5, 2007 at 04:59:29 Pacific
Reply:

Did she downloaded the attachment? If not she needs to do that first before she can open it.

i_XpUser


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Response Number 2
Name: Jennifer SUMN
Date: June 5, 2007 at 06:20:08 Pacific
Reply:

What email client is she using?

Life is more painless for those who are brainless.


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Response Number 3
Name: sky42
Date: June 7, 2007 at 04:36:52 Pacific
Reply:

Jennifer - good question. I'll find out and post back! XpUser: yes, she does download the attachments before trying to open them.


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