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Fatal System Error...HELP!!

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Name: dominicg88
Date: April 30, 2004 at 18:54:46 Pacific
OS: Windows XP Home Ed.
CPU/Ram: Pentium 4 , 512 MB RAM
Comment:

Lately my dell computer has been cominig up with a black screen and a single blinking cursor when I have been starting it up. Turning it off from the back usually makes it work the next time though.

Just now though, my computer was very slow and was not working properly. I even got a couple of messages before, saying that a infected file was found, but McAfe could not delete it. I then just turned off all of the sudden, displaying:

"STOP: c0000219 {Fatal System Error}
The Session Manager System process terminated unexpectedly with a status of 0x00005 (0x77e7569e 0x002ef808).
The system has been shut down."

I then turned my computer back on, but now it has been very slow and will not let me acces McAfee without kicking me off of that program after about 10 seconds.

What should I do..............
I am very worried and need someone's help desperately!!!

Thank you very much for all of the help you can give me.



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Response Number 1
Name: Johnw
Date: April 30, 2004 at 22:05:36 Pacific
Reply:

Try using safe mode .

How to start Windows XP in Safe mode
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001060608000039
http://support.microsoft.com/default.aspx?scid=kb;en-us;315222&Product=winxp

==================================

Run a virus check from 1 or all of these .
Online Virus check ( free )

http://housecall.antivirus.com/

http://housecall.trendmicro.com/

http://www.cybertechhelp.com/html/misc/av.php

http://www.pandasoftware.es/activescan/activescan-com.asp

http://www.ravantivirus.com/scan/

http://www.bitdefender.com/scan/licence.php

http://security.symantec.com/sscv6/home.asp?
j=1&langid=ie&venid=sym&close_parent=true&plfid=23&pkj=HXJDYNBRFNJSVSTIVVB

System Restore option in Windows Me/XP
http://www.augustana.ab.ca/other/cns/virus/
http://www.adamtj.org/repository/howto/W32.Blaster.Worm/
Users of Windows Me and Windows XP should temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file onto your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
How to turn off or turn on Windows XP System Restore
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001111912274039?OpenDocument&src=sec_doc_nam


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