external hdd causes windows xp crash

August 1, 2009 at 20:02:13
Specs: Windows XP
I have purchased an external seagate 1tera
byte USB hard drive, and connected it to my
computer using windows xp. I have been using
this for over 6 months and have transfered over
600gb of data. I used to save and access
personal data from the external hdd. One day
my windows suddenly showed a blue screen
with NTFS error. Next time I started the
computer though, it would simply crash and
reboot automatically. this goes on in a loop
forever. I unplugged everything and then added
them one by one until I found out that the
computer crashes everytime I turn on the
power to the external usb hard drive. When I
boot up windows without the drive it loads up
fine, but as soon as I turn on the hard drive,
the computer begins to recognize it and then
gives me the blue screen of death for about a
second and moves right into rebooting. Can
you please let me know if there is any hope or
if I have lost all my data and need to reformat
the external usb drive.
thank you for your help.

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#1
August 2, 2009 at 00:09:01
Check Device Manager for Yellow "!" or "?" on the Usb Systems.

Try plugging the HDD into a different USB Port. It's self powered so you needn't worry about finding a Powered USB Port. If the Same thing happens it's most likely something in the External drive, not necessarily the HDD.

Contact Seagate Support, the Unit should still be under Warranty.

There is nothing to learn from someone who already agrees with you.


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