error message on Dell C610

February 11, 2011 at 08:26:25
Specs: Windows xp
i have a Dell C610, when i turn it on i get a message saying
"An unsupported memory module was detected.
A bad or unsupported memory module was detected.
Please remove the unsupported memory module in socket 1, nearest the mini PCI slot. Strike the F1 key to shut down." i have not been able to use my laptop for a few months, how can i get rid of this message so windows will load?

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February 11, 2011 at 08:29:33
Do what the message says!

Assuming you haven't installed a new memory (RAM) module, it sounds like one has gone bad - so you need to buy a replacement for it. Can usually access RAM on laptop from panel that is screwed in place underneath.

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February 11, 2011 at 08:41:18
thx Steve
the only memory i added was a flash drive i havent done anything else and i removed it, i've had this message b4 i got rid of it by doing something with the battery but its been so long i dont remember what i did or where i got the info from

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February 11, 2011 at 09:45:29
The memory may not be bad but may have worked loose. It is a laptop after all. As Steve said, do as the message says. You can snap the module in and out 4 or 5 times to burnish the contacts. If that doesn't work then try leaving the module out and booting. If the laptop then runs OK you need to replace the faulty stick of RAM.

BE SURE to remove AC power and the battery BEFORE performing the above.

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