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Error, blue screen showing then reboots

January 18, 2013 at 03:35:23
Specs: Windows XP

I keep getting an error on start up

Error signature

BCCode : 1a BCP1 : 00041785 BCP2 : C0C00000 BCP3 : 81398728
BCP4 : 00000000 0SVer : 5_1_2600 SP : 3_0 Product : 768_1

I then get the blue screen flash up only for a second and the laptop will then reboot.

Can anyone help sort this problem?

Thanks for your help in advance!


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#1
January 18, 2013 at 03:47:52

Boot into safe mode, once there hold the windows key on your keyboard and press the 'R' key.

a window should appear, type into that window, msconfig and press ok or enter

from the new window that appears go to the 'startup tab' untick/uncheck all enteries.. press ok/apply and restart into normal mode.

if the problem does not happen again it means that its a software issue and you will need to identify the software by enabling each software and restarting,

you can enable all entries again by doing exactly the same as above. Note you should enable both your anti virus and firewall again (if you have them) to ensure you are protected.

if after disabling the startup software the blue screen appears again then its possibly a hardware issue.

i havent googled your error, but if you try to do so you may get an indication of what software may be causing it.


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#2
January 18, 2013 at 04:13:09

Hi AWTL :)

Right, I have got to the point of unchecking and disabling startup files but two in particular wont diable: dumprep 0 -k and CTFMON, I get a message come up saying

"An access denied error was returned while attempting to change a service. You may need tologon using an Administrator account to make specified chages"

But I am already in as the Administrator? Do I now ust reboot as normal?

Thans for your speedy response!


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#3
January 18, 2013 at 04:22:17

Ok I have rebooted again and I am still getting the blue screen come up and crashes and reboots again

P.S I have tried to find the error message on google and I cant seem to find it :-/


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Related Solutions

#4
January 18, 2013 at 14:06:48

If you can either boot to normal Windows or Safe Mode then disable reboot on blue screen, like this:
http://pcsupport.about.com/od/tipst...
Then you will have time to read the information on the blue screen when it comes up and that could help us. In particular the name of the error, the first string of figures, and any file name that gets a mention could be useful.

Always pop back and let us know the outcome - thanks


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#5
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#6
January 18, 2013 at 16:26:09


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#7
January 18, 2013 at 16:41:03

If you can, a dump file, should pin point the problem. Use a good comp to upload if necessary.

Minidump file is located in C:\Windows\Minidump
Kernel memory dump is located in C:\Windows\MEMORY.DMP
Startup and Recovery Settings
http://screenshots.leeindy.com/syst...
If the folders are empty > Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (64KB or 128 KB) press OK and OK again.
Now next time the comp has a problem, get the EXACT error message off the screen & see if there is a .dmp file in the Minidump folder.
If it is still empty, repeat the process, but change > Small memory dump (128 KB) to > Kernel memory dump.
If a .dmp file is produced, upload it to a site of your choice or, use Image Uploader. Give us the link.
Image Uploader
http://www.softpedia.com/get/Intern...
http://www.softpedia.com/progScreen...
http://zenden.ws/imageuploader_ru
How to use
http://i.imgur.com/rr0p9.gif
http://i.imgur.com/zsqmE.gif
http://i.imgur.com/OA9LW.gif
http://i.imgur.com/PujnZ.gif


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#8
January 19, 2013 at 00:58:05

Ok, have managed to get the blue screen up and it says the following:

A problem has been detected blah blah.....

MEMORY MANAGEMENT
Technical Info: ***STOP: 0X0000001A (0X00041785, 0XC0C00000, 0X81384F58, 0X00000000)

Beginning Dump of Physical Memory
Physical Memory Dump Complete

Contact your system administrator or tech support blah blah blah.

Link for dmp files shown: http://img404.imageshack.us/img404/...

Now what do I do?!

Thanks everso much :)


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#9
January 19, 2013 at 02:26:07

"Link for dmp files shown: http://img404.imageshack.us/img404/...

Opp's, my big mistake, sorry.

I wanted the actual file, not a screenshot ( SS )

Gave you the wrong SS.

Here are the right one's.

http://i.imgur.com/C1qBB.gif
http://i.imgur.com/wqOKq.gif


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#10
January 19, 2013 at 06:59:35

Tried to download MD Image Uploader and got loads of adware >:-( couldn't upload

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#11
January 19, 2013 at 11:51:04

Upload it to a site of your choosing & give us the link.

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#12
January 19, 2013 at 12:53:23

mmm we had one like this recently... It turned out to be memory problems... (which it often is - although not always).

Contributers various resolved it - with a few "ideas" as to what may happen and why...

http://www.computing.net/answers/wi...

The contributors there suggest Safe-mode and so on. Also rebooting safe and normal-mode with system warm - straight after a failed first boot; and also from cold - with power removed and battery too - before restoring power etc... But rather than duplicate the above post in detail suggest you have browse of it too....

Which presuming you have... at the least...

Power down - remove mains input and remove battery.

Open RAM slot access and carefuly remove RAM sticks.

Clean them with a soft rubber eraser (or similar) as you might still find on a pencil...; or a separate rubber eraser (as found in any office stationary store).

Do NOT use anything abrasive; nor a typical domestic household metal cleaning polish etc.; as they often have mild abrasives included; and likely will encourage tarnishing/oxidation (maybe even mild corrosion...?) afresh down the road... (Think of brassware that is regularly cleaned with suitable cleaning products; it soon needs it again after each cleaning sesion...)

Having cleaned the edge contacts (both sides) of each RAM stick, carefully install only one (if two or more present. Ensure you maitain a minimum of 512Meg installed, as XP likes that as minimum; although it will stagger along and boot if all is well - with a little less - but it will be s-l-o-w... Re-install battery and power up...

If BSOD (Blue Screen Of Death) appears again... power down, remove battery again. Replace the stick installed with the other (if more than one...). Re-install battery and power up...

If problem goes away with second stick installed (alone) it may be a RAM stick is dying - the first one... If laptop boots OK (no BSOD) with the first stick, add in the second stick - or better... replace the first with the second. Doing the latter allows you to check each stick individually... If BSOD re-appears when second stick added in or re-isntalled alone...; but laptop boots OK with the other (first) stick alone... then is likely the second stick is faulty...

If BSOD goes away... you had dirty RAM contacts...; and/or perhaps the RAM sticks were'nt fully seated in their respective slots... Ensure RAM is properly inserted at all times... With the heating/collong that goes in a small area like a laptop.... things can sometimes ease apart slightly and thus you get contact issues.

If BSOD persists regardless of the above... then it is "unlikely" to be RAM. It may be a driver issue; it may even be a hard drive issue (a long shot but not unknown).

BSOD will indicate where it had problems... and the message may indicate a RAM issue; it may not... If it does mention RAM... then the above routine may resolve it all for you. (I might be inclined to go through it regardless...?) If it is other than RAM (courtesy of BSOD message content) others here with more familiarty of that will advise you better than I. (I haven't been across BSOD messages for an age...; and they are little arcane to say the least...)

Incidentally, a brief (and I mean brief) trawl for the first part of your error BSOD message (STOP: 0X0000001A) does suggest/point to RAM issues...


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#13
January 19, 2013 at 13:59:34

"Tried to download MD Image Uploader and got loads of adware >:-( couldn't upload"
Here is how you download.

http://i.imgur.com/jik26Wk.gif
http://i.imgur.com/GwsMJZE.gif


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