Due to a move I had to go back to a dial up ISP. I have disabled my network connection and installed a v.92 modem, and I am using Access-4-free.com as an ISP. When I try to connect I get 'error 633, port in use or modem not configured properly'. I can click cancel and try to reconnect and it's OK, sometimes it take 2 or 3 tries. I have rerinstalled the modem drivers, looked for conflicts and can't seem to find a problem. Can someone help?

I use Netzero ISP. Its HELP says this: Error 633: The port is already in use or is not configured for Remote Access dial out. A. Check your modem and phone cord. A bad modem or the phone cord not being plugged in might be the culprit. Make certain that all of your phone line connections going in and out of the modem are tight and secure, then try to connect to NetZero again. B. Completely restart your computer (CLICK HERE). C. Close background programs It is possible that another software program, such as fax software, is holding on to your modem. The modem can not dial another number until the software releases it. To verify whether your modem is being used by another program, you will need to close any Windows programs running in the background. (CLICK HERE) D. Check your modem's configuration settings (CLICK HERE). For Item B above: Complete Restart If you are still receiving the same error, you will need to perform a "cold boot." To do this, follow the steps below. 1. Click the Windows Start button and select Shut Down (Turn off Computer for Windows XP/2000). 2. Select Shut Down (Turn off for Windows XP/2000) and click OK. 3. Once the computer has shut down, turn the power off and unplug the computer from the wall outlet for one minute. 4. After one minute, plug the computer power back in and turn the computer on again. 5. Try your NetZero connection again. --------------------------- For Item C above: Close your background programs prior to running NetZero If rebooting did not help, you may need to disable any programs running in the background (usually found in your system tray in the lower-right hand corner). To do this, please try the following: 1. On your keyboard, press and hold the Ctrl, Alt and Delete keys at the same time. 2. A window will appear listing all of the programs running on your system. Note: Windows NT/2000 users must press the Task Manager button. 3. For every program EXCEPT Explorer and Systray, click once on each program listed to highlight it and click the End Task button. Note: Each time that you click on the End Task button, you will have to press and hold the Ctrl, Alt and Delete keys to bring the Close Program window back up. 4. Try your NetZero connection again. If this resolves the problem, close NetZero and restart your machine. Repeat Steps 1 through 3, clicking End Task for only one program at a time. Each time you use End Task, try your NetZero connection again. If you encounter the error again, you will know which program is creating the conflict. After disconnecting from NetZero, you can launch the applications that you had closed again by rebooting your computer. ---------------------- For Item D above: Modem Diagnostic If your modem is not configured correctly, NetZero will not function. To verify that your modem configuration is correct, please complete the following steps: Windows XP/2000 users: 1. Click the Windows Start button and point to Control Panel. 2. Double-click the Phone and Modem Options icon. 3. Click the Modems tab. 4. Select your modem and click the Properties button. 5. Select the Diagnostics tab. 6. Click Query Modem. 7. If your modem is configured correctly, it should display information in the Modem Information window regarding your modem. Click OK to exit. Note: If you receive an error message, then you will need to configure your modem. Windows XP/2000 has a troubleshooting guide for this purpose. To access it, click on the General tab under your modem's properties and click Troubleshoot... 8. Click the Start button and select Connect To... 9. Select Show all connections. 10. Click once on the NetZero icon to highlight it. 11. From the File menu, select Properties. 12. From the Connect Using drop-down menu, select your modem. 13. Click OK. Close all windows before attempting to dial NetZero again.