Solved Emails won't delete from OE

November 7, 2011 at 13:53:28
Specs: Windows XP, 3GB

I can't delete emails from OE, new prob. Started with just some emails in Sent items, then progressed to ALL emails. Sometimes when hit 'Delete' it appears to be working, but nothing else happens. File/delete doesn't work. Only thing that does is 'Empty deleled items folder'. This is now empty but I can't send any others to this folder. I can drag some emails to Deleted folder, but many won't move - error has occurred. Really wierd

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✔ Best Answer
November 8, 2011 at 14:33:20

"All I am trying to do is empty my 'sent' items to clear the folder"

Your Sent items folder is probably corrupt.

Open OE > Tools > Options > Maintenance > Store folder and note the location.
Close OE.
In Windows Explorer, navigate to the place noted and delete Sent Items.dbx, or simply do a search of the hard drive for .dbx & right click on the Sent.dbx folder & delete.
Re-open OE and all should be well.

Note that you may have to enable "show hidden files and folders" before you can find and delete the folder.

How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...



#1
November 7, 2011 at 17:29:49

Update:
You have OE in the title but "Tags: Outlook 2007" above your first post.
Outlook Express is built into Windows itself. Outlook 2007 is NOT - it's a much larger and more featured program - it has to have either been installed by the user, or it was included in the original brand name supplied software installation on a brand name system.
Similar to the following also applies to Outlook 2007 . There's lots of support for that on the web too.
......

Most email programs you install in Windows or come with Windows, including Outlook Express, do not actually delete the email the first time you delete it, unless you use non-default settings in the program or press a key combo that DOES actually delete the email from your computer the first time you delete it.
That's a built in legacy "safety" feature - it does that because people often accidently delete email they should not have deleted.
The deleted emails are sent to another folder in the email program. I've never used OE , but it sounds like in OE that folder is called Deleted items. In Eudora, it was called Trash. To actually delete the emails, you have to delete them from that second folder.
If the email is still in that other folder, if the user accidently deleted the wrong email, he or she can restore the email to it's original folder, or to some other folder in the email program.

On the other hand, when you use a web based email program, it may or may not have that "safety" feature - usually it does'nt - if it does'nt, if you accidently delete email you should not have deleted, it's impossible to get it back.

If that explanation doesn't clear up your confusion, Outlook Express is one of the most used email programs. There is plenty of help info for Outlook Express on the Microsoft web site and elsewhere on the web. It's not our purpose to provide you with info you can very easily find elsewhere.


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#2
November 7, 2011 at 17:45:09

This might help:
http://www.softwaretipsandtricks.co...

Always pop back and let us know the outcome - thanks


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#3
November 7, 2011 at 18:52:56

Thank you. You have cleared up the difference between OE & Outlook. I actually have both but use OE, which I have used for donkeys years. Just last week though when I try to delete emails from my inbox or sent items, they will not go to the 'deleted items'. Murphy's law, I just tried again, & some emails did delete, but this only lasted about 3 mins.
Anyway, I will peruse the M/S website, thank you.

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Related Solutions

#4
November 7, 2011 at 19:11:28

Thanks for the thank you.

Any Outlook version is usually NOT actually needed by most people.

Note that only ONE of the folders in the email program is the one in which you must delete the email in to actually remove it from the hard drive.


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#5
November 8, 2011 at 07:06:40

#2 is for "Outlook Express".

Always pop back and let us know the outcome - thanks


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#6
November 8, 2011 at 07:36:08

If Outlook 2007, or more likely it was Office 2007 that has the Outlook 2007 program inculded in the suite of programs along with at least Microsoft Word, was included in the original brand name supplied software installation on a brand name system, it usually has a limited time or "trial" feature. You can use all the features for a limited time, but if you don't pay to get yourself the full licence for it, you can't use it after that time period has been exceeded.
If that's your case and you don't want to use the software, it takes up A LOT of disk space. Un-install it in Add or Remove Programs.
These days if you want to use something that can do what the programs in Microsoft Office can do, you don't necessarily need to buy Microsoft Office or its programs. E.g. the freeware OpenOfiice can do almost everything Microsoft Office programs can do, including being able to read files made by Microsoft Office programs.

Or - if you just want to be able to read Microsoft Office program files, Microsoft has free readers available in the support for Office on their web site you can install, e.g. for Word, Excel, PowerPoint, etc. .

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#7
November 8, 2011 at 11:20:16

HI. All I am trying to do is empty my 'sent' items to clear the folder. I did a system restore to a week ago, hoping this would solve the problem. It certainly helped. I can now get rid of a lot of emails, but still have some that won't budge from the sent folder. At least it's an improvement.

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#8
November 8, 2011 at 11:38:07

There is no special way to empty the "sent items" folder except the normal method provided. Well, the folder (sent items.dbx file) can be deleted from within Windows
but I feel there is a risk that an empty one might not return as is claimed. However,
I can help further if you wish to try.

It sounds as if OE is screwed, hence suggestion #2 which looks safer.


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#9
November 8, 2011 at 13:25:48

HI Derek, thanks for this advise. I have done as directed & installed the file from the XP CD but it has not solved the problem. I really appreciate your help though, thank you.

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#10
November 8, 2011 at 13:28:50

I do have Office 2007 with Outlook but I don't use it. I have selected the wrong tag - turns out I should've selected Windows. If I can't solve the OE problem, I may simply move to Outlook.

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#11
November 8, 2011 at 14:33:20
✔ Best Answer

"All I am trying to do is empty my 'sent' items to clear the folder"

Your Sent items folder is probably corrupt.

Open OE > Tools > Options > Maintenance > Store folder and note the location.
Close OE.
In Windows Explorer, navigate to the place noted and delete Sent Items.dbx, or simply do a search of the hard drive for .dbx & right click on the Sent.dbx folder & delete.
Re-open OE and all should be well.

Note that you may have to enable "show hidden files and folders" before you can find and delete the folder.

How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...


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#12
November 8, 2011 at 15:30:50

As I said in response 4....

"Note that only ONE of the folders in the email program is the one in which you must delete the email in to actually remove it from the hard drive. "

.... and in response 1

"I've never used OE , but it sounds like in OE that folder is called Deleted items"
............

"I do have Office 2007 with Outlook but I don't use it. I have selected the wrong tag - turns out I should've selected Windows. If I can't solve the OE problem, I may simply move to Outlook"

See response 6.
If you have, or if anyone velse who uses the same computer has, EVER tried use Outlook or possibly anything in Office 2007, you can't use Outlook 2007 now if the limited time trial period has expired.

Outlook 2007 is far more complicated than Outlook Express if even if you can use it !


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#13
November 8, 2011 at 15:58:50

I already use Outlook for a data base of our clients & email newsletters from Outlook. I also used to use Outlook in a previous business. I have followed some of the above suggestions and my OE seems to be working again.

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#14
November 8, 2011 at 16:00:06

=================================
EDIT LATER:
Ooops sorry, I missed the bit where you said OE is working again. I'll leave the details (below) in place just in case they are needed sometime. What did you do to cure it?
=================================

It is claimed in various places that if you delete "sent items.dbx" file a new empty "Sent Items" folder will appear in Outlook Express. I think it would do the trick but have to say it is something I have never had to try. If you care to go that way then you will first have to show all hidden files and folders. You follow the path below and you will find the file (in amongs all the other dbx files):

"c:\documents and settings\<user>\local settings\application data\identities\<a long number>\microsoft\outlook express"

Make sure OE is not running during the deletion. If it won't let you delete "sent items.dbx" then it should do so in Safe Mode (F8 key while booting up).

I am probably being over cautious but it is not my computer.


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#15
November 8, 2011 at 16:42:52

HI Derek, I did this and it worked!! Initially set up a new folder, inserted some emails into it then deleled the folder as above to make sure it still existed. I then felt brave enough to delete other folders. As I didn't want to delete ALL my sent items, I tried again deleting these in the normal manner and it worked! So thank you to everyone who gave advice.

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#16
November 8, 2011 at 17:05:05

Geez, my eyesight must be going - seems I missed post 11 too.

Anyhow, glad to hear all is well again and thx for popping back to let us know.

Always pop back and let us know the outcome - thanks


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#17
November 8, 2011 at 17:24:06

We're glad to hear it sounds like you solved your problem.


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