email crash

Compaq / Sr1803wm
January 17, 2009 at 10:52:51
Specs: Windows XP Home SP2, 448 MB
My wife has IncrediMail XE installed on her computer. Every time she tries to read a email she gets this crash details message.
Exception:ACCESS_VIOLATION(C0000005)-on reading from 0013AF90
Faulting Offset:00032E91
Module:FLASH.OCX
Any idea about fixing this problem.
Thanks.

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#1
January 17, 2009 at 16:05:49
These types of questions are best answered in the Office Software Forum, but DO NOT repost there.

Does the problem happen only with your wife's login, or for all accounts?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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#2
January 18, 2009 at 12:35:49
The crash happens right after she logs on and selects a message.

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#3
January 18, 2009 at 16:25:24
You didn't answer my question. :)

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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