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email attatchment problems
Name: cassia Date: April 9, 2009 at 00:06:28 Pacific OS: Windows XP Subcategory: General
Comment:
I'm having problems opening attatchments from emails received in yahoo mail. It scans for viruses, (there are none) once clicking open it says getting file information but will not open. the file type is wordpad, please help.
Name: cassia Date: April 9, 2009 at 00:41:01 Pacific
Reply:
I don't understand much about computer jargon! the attatchment says unit 364.doc(36KB) I have never had a problem before opening emails of this sort, hope this helps!
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Response Number 2
Name: Rickyneck (by Ricky neck) Date: April 9, 2009 at 01:08:35 Pacific
Reply:
If you are using Internet explorer. Open internet explorer > Tools Menu> Internet options> Security tab>custom level> Download > Enable File download option. Click OK. And then you should check.
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Response Number 3
Name: cassia Date: April 9, 2009 at 01:17:57 Pacific
Reply:
I am using interent explorer, i have done this and it still does not work, there is noe information regarding estimated time left, download to or transfer rate. It also will not allow me to save the download
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Response Number 4
Name: Rickyneck (by Ricky neck) Date: April 9, 2009 at 01:52:58 Pacific
Reply:
You should try to this---
Open the mail and select the attachment. Right click > Save targets as > Save the attachment on the desktop and then try to right click open.
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Response Number 5
Name: cassia Date: April 9, 2009 at 02:05:56 Pacific
Reply:
I am not given the option to save anything
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Response Number 6
Name: Rickyneck (by Ricky neck) Date: April 9, 2009 at 02:17:08 Pacific
Reply:
OK, You should open yahoo mail in Mozilla browsing and than check. If problem still same then it may be spyware problem. You can download and install Malwarebytes and scan your computer in Safe Mode. http://www.malwarebytes.org/mbam.php.
If attachment is opening in Mozilla, that means this is the problem with Internet explorer. You should reset your internet explorer or reinstall.
You can also check after disable Firewall setting.
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