DVD Burner not working properly

Microsoft Windows xp professional w/serv...
November 13, 2012 at 09:58:20
Specs: Windows XP Pro, 1272 MB RAM
Hello all.
First off, technical information. This is an IBM R51 laptop running windows XP SP 3. The DVD burner is an external burner from LG. The program I am working with primarily is an older version of Nero. I can not afford to upgrade the Nero software, and up until now, they have all worked together properly.

Yesterday, I began a task I do every time I have enough data to fill a DVD - that of backing up said data to a DVD. These three have worked together consistently in the past, along with the DVDs I used - the brand in question is my most reliable, and this combination of program, computer, and laptop have burned 2/3 of the spool without a problem so far.

I put in the DVD and opened up Nero, getting the data ready to be burned. When I went to burn it, Nero told me that there was no DVD or the drive was not ready. I ejected the DVD and tried again - it told me then that the DVD had 4.3 gigs free on it rather than the 4.5 it usually reports. I tried the burn anyway, and it had barely begun the 'write' stage when it failed.

I then tried a different DVD. It recognized the DVD much faster the second time, and at the proper size. However, the write failed again, the same as the first time.

I put in a new DVD this morning, and it did not recognize there was a DVD in the drive at all. I tried three times, ejecting and refreshing to try and get it to recognize the DVD.

I'm at a loss, and have no idea what to do at this point. As I said, it's never had a problem with these DVDs before, and it's being a bit erratic. Does anyone have any suggestions?


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#1
November 13, 2012 at 10:12:15

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#2
November 13, 2012 at 10:33:33
Just tried another DVD - it recognized it as a DVD and I tried the burn. It made noise for awhile and got to about 1% complete before having a write error and failing. All the log says is "write error", but I can post the log if it would help.
I will take a look at the suggested software.

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#3
November 13, 2012 at 15:07:02
It might not apply to you, but when I had these sort of troubles I ended up changing the CD/DVD drive. You could try a lens cleaning kit on it I guess.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
November 13, 2012 at 15:46:07
Okay, I have not tried to burn anything yet with Burnaware, but when I opened it up with the burner plugged in and opened the burn section, the disc information button said no disc. When I simulated a burn, it said there was no disc in the drive. I tried it with several dvds, all with the same answer.
Edit: Figured out what the one number was, it had nothing to do with the burning. Removed for clarity.

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#5
November 13, 2012 at 17:11:40
Try as Derek suggested.

How to Clean a Laptop CD Laser
http://www.ehow.com/how_4926903_cle...


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#6
November 13, 2012 at 17:48:19
More tests.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060

CD/DVD Drive is not Detected in Windows XP, Me, or 98
http://h10025.www1.hp.com/ewfrf/wc/...

CD drive or DVD drive is missing in Windows XP or Vista
http://blogs.technet.com/b/fixit4me...

Don't throw out a bad CD-ROM drive until you've tried these techniques
http://articles.techrepublic.com.co...


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#7
November 13, 2012 at 23:09:49
Is there anything wrong with your DVD drive?
Or try some other DVD burner programs instead of Nero.

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#8
November 14, 2012 at 10:07:17
Okay, so I found a disc for cleaning cd/dvd players and popped it in. I was surprised it ran, as I have never used this drive for CDs before. I cleaned it with compressed air yesterday. As it's an external burner, I'm not sure I can reach the laser with a Q-tip to clean it.
Afterward, I put in a blank dvd, and nothing happened. It never did anything to acknowledge that there was a blank disc in at all. I waited about three minutes, and although it had a cd appear by my mouse several times, there was never an acknowledgement in My Computer of a blank disc.
The computer is recognizing the drive, and both Burnaware and Nero had it listed as DVD drives - oddly, I noticed in the 'details' drop down in My Computer - the one on the left side of the screen - that it was listed as a CD drive. I don't know if that is affecting anything, but as I noticed it and don't remember if it said that before or not I decided to mention it.

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#9
November 14, 2012 at 13:23:17
Did you try the links given in reply #6 (particularly the fix given in the first one)?

Always pop back and let us know the outcome - thanks


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#10
November 14, 2012 at 20:28:23
I haven't tried the fixes suggested in #6 yet, as both Windows and the programs can still see the drive and report it as working. I may try them tomorrow, I want to examine the drive better and see if I can clean it better before I do that.
I did notice something, though - I checked my event viewer and saw a long string of errors for when I was running the cleaning CD/DVD. They all said that "The driver detected a controller error on \Device\CdRom1". I tried to Google it, and one site said it can be caused by a bad cable. Does anyone else know anything about that error? I did notice the CD/DVD pausing a few times while it was running.

Edit: Finally looked at the 'more help & information' link - I'm used to those giving no help or information so I hadn't checked. It says 'usually caused by a failing cable'. So...I have a suspicion we may have found the problem. Dunno why the cable would be failing or why it still sees it just fine with a bad cable, but...going to try and get my hands on a new cable and see if that does the trick.


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#11
November 19, 2012 at 23:50:35
DVD Author Plus is free, easy to use and works perfectly -
http://www.deskshare.com/dvd-author...

Click on the 'Drive Info' button and it will tell you the technical information about your cd or dvd burner.


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#12
November 23, 2012 at 10:12:17
I've tried the new cable. No good. I'm trying to fix it thing, but since I don't have Net Framework 2, it can't run - and I can't find the LowerFilters entry in the registry to do it myself. I honestly do not know what to do at this point. I'm still trying the registry edit - there are about ten folders with the subkey told to look for, but it's no good so far.

Edit - just finished uninstalling the drive + all its programs & reinstalling all. No change. No disc seen anywhere.


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#13
November 23, 2012 at 14:09:52
Did you see the "Fix it" button on the first link in #6?

Saves you delving into the registry.

Always pop back and let us know the outcome - thanks


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#14
November 23, 2012 at 14:11:11
"Edit - just finished uninstalling the drive + all its programs & reinstalling all. No change. No disc seen anywhere"

Go into Device Manager & give us a screenshot ( SS ) please.

Upload them to a site of your choosing or, all can be done with this. I use Imgur.com
Image Uploader
http://www.softpedia.com/get/Intern...
http://www.softpedia.com/progScreen...
http://zenden.ws/imageuploader_ru
How to use
http://i.imgur.com/IwZrT.gif
http://i.imgur.com/q4uHK.gif
http://i.imgur.com/qk0sN.gif
http://i.imgur.com/TTVsl.gif


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#15
November 23, 2012 at 14:15:50
"I'm trying to fix it thing, but since I don't have Net Framework 2, it can't run"

download .net framework 2.0 for xp
http://is.gd/PNqj9L
http://www.microsoft.com/en-au/down...


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#16
November 24, 2012 at 16:58:56
Derek - I did see the 'Fix It' link, but as I wasn't sure which of the versions of .net 2.0 I should download when it asked me to, I tried it myself and it said if I couldn't find the 'LowerFilters' subkey then it might not be able to help me, which is why I haven't been trying as hard as I could to make it work.

JohnW - Here are the screenshots. This first one is for the Device Manager. http://i159.photobucket.com/albums/...
The second is My Computer, while the drive is plugged in.
http://i159.photobucket.com/albums/...
There was a blank DVD in the drive when I took that screenshot.

Since the regular drive in the computer can play DVDs and burn CDs, I only ever use the external for burning DVDs and lightscribing CDs. It played the audio CD for cleaning, if badly, but when I tried testing it with a random DVD I grabbed, the screen looked the same as in the second screenshot - it didn't recognize I had a DVD in at all. Not sure what that means, but thought it might say something to someone.

Also, thanks for the link, but unfortunately that version of the .net framework is the SDK x86 version, which requires you to install the regular version of 2.0 x86 first. Not sure what the x64 and x86 mean after the 2.0, so I wasn't sure which was compatible with my machine, if either was.


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#17
November 24, 2012 at 17:18:16
"Here are the screenshots. This first one is for the Device Manager"
Good one Phenyx, now right click on the DVD drive > Properties & give me a SS please. General is what I want to look at.

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#18
November 25, 2012 at 03:07:35
Here is another way to find out the KB number of what .net framework version you need for your comp. Don't download it, it's best to download it separately & keep it.
Turn off Windows Update nag screen.
http://www.worldstart.com/tips/tips...
Start > Control Panel > Security Center. On the left hand side of the page, click on > Change the way Security Center alerts me, untick Automatic Updates.
Custom Updates.
http://img89.imageshack.us/img89/97...
SS of how to see what is available for your comp. Give me a SS of what it shows please.
http://i.imgur.com/p2HEc.gif

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#19
November 25, 2012 at 08:54:07
Just an observation, a common approach to downloads is to Run them.

Mostly it works but I prefer to Save downloaded files somewhere, then double click the download file. I think it is better not to tempt providence by being online with your browser running while you are installing downloads.

Always pop back and let us know the outcome - thanks


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#20
November 26, 2012 at 15:01:57
Johnw - I think this is the screenshot you wanted. http://i159.photobucket.com/albums/...
As for the .net SS, it'll take a little longer - for some reason, this machine has never just done automatic updates, I have to go through a whole rigamarole of regsvrs and renaming the Service Distribution file to .old to get it to work, otherwise it just sits and runs the 'checking for updates' screen endlessly. Not sure what you mean by download it separately - I have no plans to download it as there's only one, rarely used program that uses the .net 1.0 framework I have, but when it comes to the Windows updates, it always downloads & installs them rather then letting me save them and run them later.

Derek - I hear you, about the only time I 'run' downloads instead of saving them is when I update Windows or a browser feature, otherwise it's save and run later. I like to make backups and not tempt fate if I can help it.


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#21
November 26, 2012 at 15:13:03
"Johnw - I think this is the screenshot you wanted"
Yep, that's the one Phenyx & it says it's working properly.

Shall wait for the other SS & think about the extra info you have just given.


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#22
November 27, 2012 at 08:00:17
Here's the SS for the .net update offered: http://i159.photobucket.com/albums/...
I just noticed that is says Framework 4, while I know I installed 1.1 - that's what is says in the add/remove programs as well:
http://i159.photobucket.com/albums/...
Don't know if either SS will help, but here they are.
I'm beginning to have a sinking feeling it's the DVD burner itself that's gone bad somehow.

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#23
November 27, 2012 at 09:05:12
"I'm beginning to have a sinking feeling it's the DVD burner itself that's gone bad somehow"

Download .NET Framework 4 & that should have the files to let you run Fix It.

http://www.microsoft.com/en-us/down...


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#24
November 29, 2012 at 11:01:13
Sorry it takes me so long to respond - I have a lot going on right now besides just this computer problem. (Not other computer problems, just...life.)

I finally managed to get the Fix It to run. I ran it, and in the end, it said there were no problems and nothing to fix. SS: http://i159.photobucket.com/albums/...

So...yeah. I did make sure it was checking to proper drive, but in the end, it didn't find anything.


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#25
November 29, 2012 at 11:33:29
Did you try this particular one?:
http://support.microsoft.com/kb/316529

It looks similar to the first link in #6 and also has a Fixit but it's not the same.

Probably far too hopeful after all this. Forgive me if it's already in the thread somewhere but I missed it.

Always pop back and let us know the outcome - thanks


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#26
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#27
November 29, 2012 at 13:15:14
"Not sure what the x64 and x86"
http://is.gd/wt3E8X

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#28
December 4, 2012 at 08:41:11
I'm going to have to get back to this, I'm afraid - have a new issue going on that I'm trying to figure out. Going to open a new question for it, sorry but I'm not sure what happened.

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