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Drives on my cmoputer disapear!

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Name: goki
Date: December 18, 2004 at 16:21:33 Pacific
OS: WinXp p4 2.8
CPU/Ram: 512ddr
Comment:

Ok this is the second time this happened I restart my computer, and when I go to my computer to start my game i look and the drives are gone. I had a thread about it and they told me to system restore i did that and then it was fine. Now its doing the same thing, and i dont want to keep system restoring. Whats the deal?
Thx for any help



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Response Number 1
Name: OtheHill
Date: December 18, 2004 at 16:24:22 Pacific
Reply:

More details. Is this a custom computer? What size is the Harddrive?


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Response Number 2
Name: montag
Date: December 18, 2004 at 16:26:07 Pacific
Reply:

Is it a hard drive, or a cd or dvd?

Have you got anti-virus installed and UPDATED recently?

the drives that have disappeared in XP - can you see them in BIOS 100% of the time that you go into the BIOS?



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Response Number 3
Name: RoadRunner
Date: December 18, 2004 at 16:27:33 Pacific
Reply:

Hey there ... See whether if these sites can help....

http://support.microsoft.com/kb/320553/EN-US/

http://support.microsoft.com/default.aspx?scid=kb;en-us;314096&Product=winxp

http://support.microsoft.com/default.aspx?scid=kb;en-us;321641&Product=winxp


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Response Number 4
Name: goki
Date: December 18, 2004 at 16:36:41 Pacific
Reply:

I got 40 hard drive and both the dvd and the e drive r gone only i can only see local disk and floppy when i go to my computer and when i put a game it doesnt start.


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Response Number 5
Name: goki
Date: December 18, 2004 at 16:39:57 Pacific
Reply:

I bought my computer 5 months ago from dell.


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Response Number 6
Name: OtheHill
Date: December 18, 2004 at 16:43:24 Pacific
Reply:

goki

Enter the BIOS screens and check what montag questioned.


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Response Number 7
Name: goki
Date: December 18, 2004 at 16:45:56 Pacific
Reply:

How do i enter the BIOS screen can you tell me please. I dont know much.
Thx


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Response Number 8
Name: OtheHill
Date: December 18, 2004 at 16:52:47 Pacific
Reply:

When you first start the computer the POST screens that flash by before windows starts will give you a message something like this. "To enter the setup hit delete". Whatever the keystroke is just constantly tap that key until you are in the setup screens. The last dell machine I worked on used Delete key, I think. After you get in the BIOS screens read carefully. When exiting DO NOT SAVE. You shouldn't make any changes in the BIOS prior to learning about the BIOS. If you accidently do change a setting then exiting without saving will leave all the BIOS settings as they were before you entered. I suggest you read your manual. The manual should explain the meaning of each setting that can be changed.


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Response Number 9
Name: goki
Date: December 18, 2004 at 17:01:16 Pacific
Reply:

Ok i will try that.
Now even when i system restore the drives dont come back.
)=


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Response Number 10
Name: goki
Date: December 18, 2004 at 17:06:34 Pacific
Reply:

i went to divice manager and the drives have and ! in the end with yellow what does this mean?


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Response Number 11
Name: OtheHill
Date: December 18, 2004 at 18:14:56 Pacific
Reply:

You may need to install the Motherboard chipset drivers.


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Response Number 12
Name: goki
Date: December 18, 2004 at 18:47:18 Pacific
Reply:

can you tell me where i can get that?


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Response Number 13
Name: auggy
Date: December 18, 2004 at 18:54:29 Pacific
Reply:

Have you uninstalled any CD recording software?

If so the following MS KB article may help:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314060

The MS KB article mentions Easy CD, but other recording software may also cause the same symptoms.


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Response Number 14
Name: goki
Date: December 18, 2004 at 19:39:28 Pacific
Reply:

i did what they said in the artice and the say uninstal the drives that have question marks but mine have exclamation marks.
why is that


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Response Number 15
Name: lurkswithin
Date: December 18, 2004 at 19:45:14 Pacific
Reply:

Goki,
If you bought it from Dell just 5 months ago...then it should still be under warranty.
Call dell support and see what they say. I have a feeling that you are going to have to get the bios upgraded(flashed) or have to open it up to check your drive cables. Looseing one drive can be a lost path to the driver file but to lose both suggests it is in the bios or the cable.

IN THE MATTERS OF STYLE,
swim with the current;
in matters of principle,
STAND LIKE A ROCK


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Response Number 16
Name: goki
Date: December 18, 2004 at 19:52:40 Pacific
Reply:

ok thank you i will call them up.


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Response Number 17
Name: auggy
Date: December 18, 2004 at 20:48:04 Pacific
Reply:

In Device Manager, what is the error message with the CD-ROM's?


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Response Number 18
Name: goki
Date: December 18, 2004 at 21:02:42 Pacific
Reply:

Ok this is what the error messege is.

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)


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Response Number 19
Name: auggy
Date: December 18, 2004 at 22:15:11 Pacific
Reply:

Ok, first create a System Restore Point.

Then download the following fix:

http://www.aumha.org/downloads/cdgone.zip

Unzip the cdgone.zip, and then right click the CDGone.reg and "merge" into the registry.

Reboot the computer.

You may have to reinstall any CD burning software you now have installed.


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Response Number 20
Name: goki
Date: December 18, 2004 at 22:45:57 Pacific
Reply:

Thank you so much man now the drives are back!! wOOt


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Response Number 21
Name: auggy
Date: December 19, 2004 at 05:55:20 Pacific
Reply:

Glad to see you got them working.


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