|If you think an over the hill fat balding computer geek is cute, then you really do need some help...but not from here.|
Are you giving the program enough time to start the download?
Sometimes it will seem like it isn't doing anything but it actually is. Give it some time to work as it must contact home and set up the connection and then proceed with the download. If not working period then "
Use safe mode with networking the next time you start the program and go here to download this program.
See if it will clean your system from safe mode and rid you this. If not then report back and state it didn't work and we will continue on with something else!
Change Is Good