|Thanks for all of your help!!|
[b]You download the file.[/b]
[b]You double click on the downloaded file.[/b]
[b]What happens then? Nothing? Error message pops up? Dialog box appears stating that you do not have permission to install programs?[/b]
After I've downloaded it, I double-click to install. Then after I go through all of the set up, hitting next next, etc...it says "installation sucessful, you must restart your computer" (in some cases).
I restart my computer.
Then I come back, double-click on the installed software icon, and nothing happens.
The little hour glass comes up, but nothing ever opens.