Download another version of Internet Explorer

December 27, 2010 at 08:31:15
Specs: Windows XP
We have Netscapte/Internet Explorer that won't stay open...just shuts down....especially when I try to upload a few pictures on Facebook or other sites. Is it ok to download another version of Internet Explorer? Appreciate some guidance on this!!!

Thanks much.

See More: Download another version of Internet Explorer

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December 27, 2010 at 09:03:06
Your problem is not necessarily caused by the browser version, but if it is....

The version of IE that is built into XP is IE 6 and it's not recommended that you use it because many web pages are not optimized to use IE 6 anymore.
If you have IE 6, or IE 7, it's recommended that you install IE 8 or higher.
You can get the download from the Microsoft web site.

If you don't know which version of IE you have, click on Help in the top bar, then About, in IE.

New versions of Netscape haven't been available since 2007.
Even if you have the last (newest) version of Netscape, it's relatively old (although it's newer than IE 6) and it's not recommended you use it for 2000 or above.

You could also install other browsers that are still being supported and updated - e.g. Firefox, Opera .

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December 27, 2010 at 09:36:50
As Tubes said, Netscape is old & the original Internet Explorer that came with XP (IE6) is not being supported by numerous websites. usually you will get a message that says something like, "Your browser is outdated, please update to IE7 or better".

You can either run Windows Update or download IE8 directly from the Microsoft website.

It sounds to me like your system is infected.

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December 27, 2010 at 09:56:20
If the system is there a resolution?
We use Firefox exclusively, but sometimes IE is supposed to be better (i.e., uploading photos).

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Related Solutions

December 27, 2010 at 10:04:07
"If the system is there a resolution?"

Which antivirus program do you have? When's the last time you did a full scan of your system? And what about spyware/malware? Do you have a remover? Microsoft's new freebie - Security Essentials - is excellent.

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December 27, 2010 at 10:17:30
Think we have a 2004 Nortons antivirus....and Spybot Search & Destroy.
Just have not been as diligent as I should have been.

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December 27, 2010 at 13:05:11
Your Norton Product is 6 yrs old! Is it still being supported? Norton sucks anyway. Uninstall it using the following Removal Tool:

Then download & install Security Essentials from the link I provided in response #9. Get rid of Spybot as well, Security Essentials will handle the spware too. Once you have Security Essentials installed, let if update, then run a FULL scan. It may take hours, depending on your HDD & how many files you have. If you're a regular user of itunes & Facebook, it's almost a sure thing that your system is infected, especially if you haven't been "diligent".

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December 27, 2010 at 16:58:00
I haven't been diligent...lesson learned!!! There's so much I need to get on top of...the challenge has begun!

#1 - Download and run the CCleaner (and keep my fingers crossed)

#2 - Download Security Essentials!

Just thought of the fact that i "can't" upload the newest itunes either. I wanted to use a gift certificate but itunes won't let me until I update to the newest program. But, it won't let me because it says my Windows needs to be updated. Some things just become too complicated so I have been ordering a few songs from Amazon.

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December 27, 2010 at 17:43:21

Just downloaded the new Security Essentials, but it won't run.

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December 27, 2010 at 19:30:54
Why would you pay for music? If you know where to look, just about anything you can think of can be downloaded for free.

I have no idea what you're doing. Did you download, install & run CCleaner? How much garbage did it remove? I recommened it to another poster who said his hard drive was almost full. He posted back & said it removed 34GB - that's a LOT of crap!

As for Security Essentials, did you actually download the file & then attempt to install it? or did you click RUN when the download box popped up? It's a very small download, only 7.5MB.

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December 27, 2010 at 19:37:00
I downloaded it and then double clicked on the icon on my desktop to run.
It just didn't run, so I deleted it. FYI....there wasn't a "selection" for Windows XP HE I chose the one that said Windows 2000 32 bit. Maybe it won't work with my system? Sorry for all the questions/problems.

What are your thoughts on AVG.

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December 27, 2010 at 19:39:02
"Just downloaded the new Security Essentials, but it won't run"

Your infection will do that.

Here is a program with all the steps if you cannot get it to download or run.

Malwarebytes' Anti-Malware
Error codes
Common Issues, Questions, and their Solutions, Frequently Asked Questions.
VIPRE Rescue Program
Try it in Safe mode.
If it won't run, rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.
If it still will not run.
1: Go to Control Panel > Programs and Features and uninstall Malwarebytes.
Next redownload Malwarebytes but rename it before you download it to your desktop. As you are in the process of downloading when you get to the point that the "enter name of file to save to" box appears, in the "filename" slot, rename mbam-setup.exe to something.exe, then click Save.
If it installed but will not run, navigate to this folder:
2: C:\Programs Files\Malwarebytes' AntiMalware
At the top of the page, Tools > Folder Options > View, click > Show hidden files and folders and untick > Hide extensions for known file types.
How to see hidden files in Windows
Rename all the .exe files in the Malwarebytes' Anti-Malware folder and try to run it again.
When it opens, update 1st.
If it won't update after installing, update manually.
Download & install.

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December 27, 2010 at 19:50:09
"What are your thoughts on AVG"

Stay with Microsoft Security Essentials, here is a download link, if you are running, 32bit XP HE.

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December 27, 2010 at 19:51:30
Wow! Thanks - alot more detail than we're used to in order to get an antivirus pgm installed.

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December 27, 2010 at 19:54:12
I only know that my system is XP Home Edition 2002 - 256 MG RAM

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December 27, 2010 at 19:55:59
"What are your thoughts on AVG"

I stopped using AVG months ago because MS Security Essentials is better. You downloaded the correct version, why did you delete it? If it's still in your Recycle Bin, restore it & save it for later.

I'm assuming you have CCleaner installed, so try this: open CCleaner, then click on the Toolbox on the left side. Click the Startup button then look at what's listed. You should be able to identify all the programs. Do you see anything that looks suspicious?

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December 27, 2010 at 19:57:28
256 MG RAM? No wonder your system runs like sh!t. That's way to little RAM for 2010.

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December 27, 2010 at 20:05:05
Earlier today I deleted CCleaner ...but had planned on downloading again.
First I uninstalled the Nortons per your input. Then, tried the virus program you suggested. Haven't done anything else...yet.

I deleted the virus pgm because nothing was happening after it downloaded. Usually you can double click and open the pgm and get info. Nothing was happening and I think there was a message that it wouldn't open for some reason.
Sorry...don't remember.

FYI...I also have an external harddrive that is very large and gives me more space for photos.

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December 27, 2010 at 20:18:01
Hate to sound so crazy, but what is 32 bit?

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December 27, 2010 at 20:55:45
Usually when people don't know, it's 32bit.

xp is it 32bit or 64bit

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December 27, 2010 at 20:59:38
Have you run Malwarebytes' yet? the free version is a tool to tell us, if you are infected & if so remove the offenders.

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December 27, 2010 at 21:13:15
If you're not going to follow instructions, we're just wasting our time. Good luck.

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December 27, 2010 at 21:53:50
XP Home and XP MCE 2xxx are always 32 bit.
Only XP Pro can be either 32 bit or 64 bit - in most cases it's the former.

XP MCE 2xxx is the same as XP Pro 32 bit, with some Pro features most people don't use omitted, plus the major Media Center program group, and additional multimedia support. The last version of it is MCE 2005, which includes SP2 updates.

You don't need any special version of software to install it in XP Home - any version meant to be installed in a 32 bit (x86) version of XP will do.

""Just downloaded the new Security Essentials, but it won't run""

"Your infection will do that."

Malwarebytes will get often get rid of malware that won't allow other anti-malware installation programs, or other anti-malware programs, to run normally.

Download the free version of Malwarebytes.

Double click on it.
If it won't run, RIGHT click on the download, rename the download's file extension from ...... .exe to ......... .bat, then double click on it.
e.g. rename mbamxxxxxx.exe to mbamxxxxxx.bat

If you can't see the .exe extension.........
Control Panel - Folder Options - View
Click on the box before Hide extensions for known file types to remove the checkmark, click on OK at the bottom of the Window.

Running the Malwarebytes download will make an icon for the Malwarebytes
program on the desktop screen .
Double click on it.
If it won't run, RIGHT click on the icon, Properties, rename it's program file name's file extension from .exe to .bat , click on OK at the bottom of the window, then double click on the icon for the program.
e.g. rename mbam.exe to mbam.bat

Run a full scan of at least the C drive.
That will take a while to finish.
Allow it to remove everything it finds.
Reboot the computer.

Then you can probably install Microsoft Security Essentials, or AVG 2011, or whatever.

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December 27, 2010 at 22:14:11

"Why would you pay for music? If you know where to look, just about anything you can think of can be downloaded for free."

The Rules of this web site:


Do not post any questions or answers that infringe on another party's intellectual property.

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December 29, 2010 at 19:39:41 computer froze and I couldn't get back on. Work was crazy so this is the lst time I could revisit this. I'm was going to follow the suggestions and try to get the MS Security Essentials installed especially since I uninstalled the Nortons as per the link you provided.

I appreciate all the input, but sometimes it's a bit overwhelming. Just trying to do one thing at a time to assure it's done correctly. Thanks for all the suggestions!!!!

FYI...the Foxit Reader that was suggested is such a relief for opening pdfs.

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December 29, 2010 at 20:28:00
" computer froze and I couldn't get back on"

No problem Janice.

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December 30, 2010 at 09:31:50
Thanks for your patience with this software installation neophyte! Since I don't normally download and/or install programs, it's intimidating...and I'm wary of screwing up my computer completely as a result.

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