Dimension E520 HD failed

Dell Dimension e520 desktop
September 10, 2009 at 16:33:47
Specs: Windows XP
My harddrive failed so I purchased a new Western Digital HD 160G to replace the Seagate HD SATA 160G. I installed the drive and secured all cables. Plus I added 2 banks of memory. I put in the XP disk and powered up. It recognized the new memory. XP went through its set up and then told me to shut down due to an error and restart. Which I did and now the screen just comes up and describes the Port, drive, etc. and the cursor just blinks.

I'm not sure what I did wrong? Can you tell me? Thanks from Clueless about computers.


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#1
September 10, 2009 at 16:52:33
You need to supply SATA controller drivers unless your BIOS has a setting called AHCI for the hard drive.

Are you using a Dell restore disk to install WinXP or a full version? You probably shouldn't change TWO different hardware components at the same time. You may want to restore the memory back to the original configuration for now.


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#2
September 10, 2009 at 17:05:37
I'm using the full version XP. Dell did not supply the restore version with this computer.

I will remove the memory.

Where do I find the drivers you refered to?

Thanks for your response I really have no business trying to install the HD but thought why not. Hopefully I haven't damaged anything.


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#3
September 10, 2009 at 17:24:29
What service pack is part of the WinXP CD you have? The link below is for all the drivers for that model. It isn't as simple as one might think.

From the picture of your unit it appears you have a floppy drive. Is that correct?

Before I go any further lets see if the computer will boot without the new RAM installed.

If you can boot to the start up screens hit the appropriate button to enter the setup screens and then look for a listing for the boot order. Your boot order should be Floppy first, CD second and hard drive third.

Also look for a hard drive setting called AHCI or a setting called IDE compatibility. If either of those is available then set to it. AHCI if preferable. If neither of those options are available then you may need to supply the SATA drivers on a floppy and tap F6 when prompted at the beginning of the Windows installation.

Save when exiting. Remove any floppy or CD disks. Let the computer go and see how far it gets. If all is working right you should get an error stating something like invalid boot device.

If that happens insert the WinXP CD and reboot. When you see a message on the screen to hit any key to boot from the CD tap the space bar.

Windows will start to install. You can choose to create multiple partitions or just one using all available space.


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#4
September 10, 2009 at 18:24:41
XP has service pak 2

I followed your instructions...here is the message I got.
----------------------
Serial ATA AHCI BIOS, Version iSrc 1.02.22 07062006
Copyright © 2003-2006 Intel Corp
This version supports only Hard Disk and CDROM drives **

Controller Bus#00, Device#1F, Function#02: 02 Ports, 02 Devices
Port-00: Hard Disk, WDC WD1600AAJS-75M0A0
This drive is controlled by the RAID BIOS
Port-01: CDROM, TSSTcorp DVD+/-RW TS-H553A
AHCI BIOS installed
Intel ® Matrix Storage Manager option ROM v6.0.0.1022 ICH8R
Copyright © 2003-06 Intel Corporation. All Rights Reserved.

Windows loaded up until I got this:
STOP Error with blue screen:
A problem has been detected and windows has been shut down to prevent damage to your computer.

STOP: 0x0000007B (0xF78E2524, 0xC0000034, 0x00000000, 0x00000000)


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#5
September 10, 2009 at 21:27:20
OK, when you first start up the computer do you see screens with text go by? If so, watch those screens to verify the drives are being properly configured by the BIOS by both the model number and the full capacity. Also the memory is configured.

Do not have any extra hardware connected during the installation. No printers, faxes, USB flash or external drives, card readers, etc.

Is it possible you have some of the newly purchased memory installed by accident?
Did you re-install the memory just as it was before you added additional? Verify that all installed memory is fully seated as well as all cables and add in cards.


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