I am at my grandparent's house and they are having problems with their computer. When they log in to one of the accounts, the computer automatically tries to dial in to their dial up internet. It only does it on one account, and not the other three accounts. It is supposed to dial up only when Internet Explorer is opened. There is LogMeIn on this computer (so I can work on it remotely (They have lots of computer problems)) and avast! Anti Virus that boot at startup. I Googled and came up that some programs that request the internet at startup can make this happen. I found that Messenger was turning on during startup, and I disabled it through MSCONFIG. If the two programs mentioned above are the problem, how can I change setting so they don't automatically request the external server address. Thanks! ~William My Site: http://www.william234.co.nr/

You will need to modify your system settings in order to prevent the dial-up window from appearing. Please try the following steps: Windows XP users: 1. Click on the "Start" button and select "Control Panel." 2. Double-click on the "Internet options" icon. 3. Click on the "Connections" tab. 4. Select "Never dial a connection" under "Dial-up and Virtual Private Network settings." 5. Click "Apply and "OK" to close. You also need to disable windows XP auto dial feature: 1. Click on Start 2. Click on Control Panel 3. Click on Network and Internet Connections 4. In the left hand window pane click on the My Network Places link 5. In the left hand window pane click on the View Network Connections link 6. Click on "Advanced" in the Menu bar 7. Click on "Dial-up Preferences" from the drop down menu 8. Select the AutoDial tab 9. Remove the checkmark by the connection listed in the scroll box 10.Click on OK. EDIT Besides Anti Virus, you need anti-spyware. Spyware includes ---- Adware, Dialers, Browser Hijackers, Trojans, Cookies, Key Loggers, Trackware, and other Malware while browsing the internet. Most Virus and Spyware scans are likely to work better in Windows Safe-Mode.

Okay, but will this remove it all together? Will the box still pop-up when they open Internet Explorer? The main problem was that the box was popping up as soon as you logged in. ~William My Site: http://www.william234.co.nr/

That information I got was from my ISP. After setting up a wired Network, my Dialup was popping up about every 15 seconds. So my ISP e-mailed that information to me. I do not use IE. Seems to me that if you do not do the first five steps for Internet Options, it should still popup. If only happening on one account, then consider this --- http://support.microsoft.com/defaul... How to copy data from a corrupted user profile to a new profile

Actually upon closer inspection, it is now doing it on all of the user accounts, and not just one of them. This computer is not part of a network and the dial-up box only appears when you log on to any account and when you open Internet Explorer. They need the box to open up when IE is opened, but not once the computer is logged on. The dial-up box appears three times. If you click cancel on the firist time it pops up, a second one appears right away, and then the third after clicking cancel again. Then it goes away. Also, what do you mean byt he information that you got was from your ISP? The solution that you are telling me is what you got? Lastly, I will do the last set of steps to disable the auto dial feature and see if that will work and do what I want the computer to do. Thanks for helping so far! ~William My Site: http://www.william234.co.nr/