Diagnose Connection Problems

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March 15, 2010 at 10:14:03
Specs: Windows XP, Home SP2
Hi, i have been on the internet for several years on this computer but recently i have had a problem. Well basically sometimes when i try and access some websites it says Diagnose Connection Problems and so i go on tools and do it but then it says there was no fault yet it still doesnt go onto the site even though i did the connection thing. But on some websites if i try the site later in the day it works... I have been trying to download IE8 for a while but everytime i visit that site it says Diagnose Connection Problems. Can anyone help me? By the way i am currently running on IE 5... i think... the original one you get.

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March 15, 2010 at 10:54:55
Try running Windows Update. It will install I.E. 8 for you. As for your connection issues, are you running a Wireless router? If so you may have a poor connection. Give us more about your connection is it DSL, Cable, Dialup or what?

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March 16, 2010 at 10:16:13
Hey ace, well the windows update is installing the IE8 at the moment so thanks for that, it always says its got update but i never check.
I have a modem connected to a Wired Router (NETGEAR RP614) which is for my Ps3 to go online. and i am on a cable internet. (Virgin Media)
I am still having problems with the Diagnose thing so can you help me?

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March 16, 2010 at 11:28:28
"I have a modem connected to a Wired Router (NETGEAR RP614) which is for my Ps3 to go online."

How does your "computer", connect to the Router? Wired or Wireless?

Also, go to your command prompt (Windows Key + R then type CMD) and type the following command...

IPCONFIG /ALL > MyConfig.txt

This will make a MyConfig.txt in your Documents. Please paste the contents in a reply.

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Related Solutions

March 17, 2010 at 09:23:47
my computer is connected to the router through my modem wired

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March 17, 2010 at 09:38:07
"my computer is connected to the router through my modem wired"


Are you saying your computer is connected to your modem then to your router? That is imposable. It should be connected to your Router then the router is connected to the Cable Modem. May be you do not under stand the difference? Describe the modem for my. Describe the type of wire you are using (USB cable, Ethernet Cable or what).

Please Read...


Also what was the result of the command I gave you?

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March 19, 2010 at 07:21:40
Ok, listen...
My computer is connected to my router. My router is then connected to my modem. Do you get it?
So basically it goes Modem -> Router -> Computer

And as for the command thing i typed it in my command box but the file you said would be created is not there...

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March 19, 2010 at 07:25:58
Do a search on your C: drive for "MyConfig.txt". Its there probably in your My Documents. Other wise just type it like...


and Right Click the black window select Mark and highlight the output. Then press Ctrl+C and paste it in a response.

P.S. My guess is that when you enter the command that is seems to just go to the next line. If this is the case then it means you Network Card is disabled. If not then the info the command gives us will let us know if you are communicating with the router properly.

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March 28, 2010 at 08:12:09
Thanks for the help Ace, but unfortunately my computers settings were changed due to dowloading the new IE8 and i had to reboot.
The Diagnose Problem does not appear anyway more for thank god for that. Fingers crossed i dont get the problem again. Thanks again, take care.

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