"My Documents" & "My Computer" icons don't work, that's either on the desctop or when I launch the start menu. I also can't access anything in the start menu except for Program files and even then programs take a while before they open. I have also noted that my cpu usage is at 100%. Can anyone offer any help please. Frank Frank Frank

I think you have a worm, well from what i can remember you have the same symptons as i had I couldnt fix the problem as no virus scanner would pick n e thin up, so i formated good luck Regards, Jamie McCoy

Virus scan. Then try System Restore. L L

I have run a virus scan using Norton Anti virus, as well as running Adaware & Spybot nothing came up. I tried a System Restore and it didn't work. Does this mean I'll have reformat my hard drive? Frank Frank

Don't reformat yet. Run a Repair Installion L L

right its not a worm or anything like that, you need to download start up organizer. start it up, go to tools, start up guard, and youll most likely see c:\windows\explorer.exe which will have a red cross to the left of it, just click with the mouse over the cross to make it as a green tick, this will enable the system to then find/see the rest of the command and priogrammes. i know this cause i spent a week asking around and figured it out after hours in the late night . and it worked. you might even find 100 cpu aswell so hopefully this will be sorted.