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Dell won't boot up or takes awhile

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Name: Analyst
Date: January 16, 2004 at 11:59:30 Pacific
OS: Windows XP
CPU/Ram: P4
Comment:

General FYI:
I ran into this problem with a customer. They had a new Dell Dimension PC and a new HP Photosmart printer. Their PC would hang at a flashing cursor and take approx 15 minutes to boot into the OS. Dell support recommended they reinstall the OS. When I got there, experiance made me wonder about all the devices they had attached. Sure enough, when I unplugged the printer, the OS would boot right up.
I called HP support about the problem, and without me even telling him what PC it was, he asked me "Is this a new Dell computer?" I said yes. The problem turned out to be a BIOS setting under USB with the function "USB Emulation" enabled. When this funtion is enabled, it permits the PC to boot up to an externally connectd USB drive. But what was happening was the PC was trying to boot off the flash card slots in the printer, and getting hung up. Once I disabled this option in the BIOS, the PC booted up normally and the printer worked just fine. HP says they have been getting a lot of calls about this with the new Dells. Funny thing was, it didn't immediately start happening, it just came out of the blue.
Hope this helps anyone who may have run into this problem



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