dell laptop won't load window shuts down

December 17, 2010 at 20:44:50
Specs: Windows XP
My laptop starts fine, goes to the windows screen but then restarts, a blue screen with writing flickers but not long enough to read. Tried to start in safe mode wouldn't do that either. Did do a diagnosis from safe mode and got a screen that said if this is the 1st time you have gotten this screen restart if this doesn't work then it gave a check drivers/ f something or other can't get this screen back to tell you exactly what it said.

See More: dell laptop wont load window shuts down

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December 18, 2010 at 10:41:00
There should be an option in the BIOS that says something along the lines of "Restart on fatal error". This must be enabled. Disable this and it should stay at the blue screen for you to read what it says. post the code it gives after you have done this.

If builders built buildings like programmers wrote programs, then the first woodpecker that came along would destroy civilization.

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December 18, 2010 at 11:57:10
"There should be an option in the BIOS that says something along the lines of "Restart on fatal error". "

There's no such thing in the bios.

Press the F8 key repeatedly, don't hold down the key, while booting the computer. When the Windows boot choices menu appears, choose:

Disable automatic restart on system failure.

That will attempt to start Windows normally, and when a problem happens that generates a blue screen message appears it will stay on the screen, rather than Windows restarting the computer when that happens.

Copy down stuff that's displayed on the screen and tell us what that is


STOP: 0Xx00000xx (we usually don't need the stuff in brackets beside that)


a problem file may be named at the end of the message

there may be a link to More info or similar - if there is click on it and see if it names a problem file

there may be a message about a minidump file having been made

"got a screen that said if this is the 1st time you have gotten this screen restart..."

Try that.

If that doesn't work you're going to need, or in any case you may need, a Windows XP CD to boot the computer with, of the same version as the computer has installed in it, Home or Pro, to fix your problem.
If you're not sure whether you have XP Home or Pro on the computer, if the computer still has it's original XP version, whether XP is Home or Pro (or MCE) is on the official Microsoft label on the outside of the computer case somewhere.

Your Dell computer model probably came with an XP Re-installation CD when it was new - that can be used the same way as a regular Windows CD.

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December 18, 2010 at 12:22:20

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Related Solutions

December 18, 2010 at 12:32:17
my laptop was used so I didn't get a windows cd with it it came already to what?

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December 18, 2010 at 12:56:20
"my laptop was used so I didn't get a windows cd with it ..."

Are you able to contact whoever sold it to you ?
If yes, they may still have the original disks that came with the computer. There is no Microsoft Windows CD - it's a Dell labelled CD that has XP Re-installation CD or similar printed on it. There may also be Dell labelled Drivers and Applications or similar CDs, or a DVD.

You can borrow someone else's regular Microsoft OEM XP CD of the same version - Home or Pro.
A regular Microsoft OEM XP CD has the Microsoft holograms on it, it's usually light brownish or pinkish colored, and has " For distribution with a new PC only." printed on it.

Or - if the model is not more than about 5 years old, you can go to the Dell web site and order Recovery disks for your model - they will shipped to you a fast way, and cost you a lot less that a single OEM XP Home SP3 CD, the cheapest type of XP CD to buy.

Or - if there are no Recovery disks available from the Dell web sites, there are a small number of web sites that have the same Recovery disks available for you to download from the web, after you have paid a fee similar to what you would have had to pay Dell.

Or - you could buy a regular Microsoft OEM XP SP3 Home or Pro CD, whichever you have on the computer, from a local place that sells computer parts and builds custom made systems. e.g. ~ $100 or more for XP Home, more for Pro.

Or you could buy a retail version of XP SP3, Home or Pro, whichever you have on your computer, for more money.

Stop 0x00000024 = NTFS_FILE_SYSTEM

May "hits" on the web when you search using: Stop 0x00000024,

Or for this problem, if the laptop has a floppy disk drive, or you have a USB connected floppy drive or can borrow one and can set the mboard's bios Setup Boot Order or similar settings to boot from a USB drive, you could click on this to download a file

to make a NTFS bootable floppy disk, boot the computer with it, then

"After you load the bootable floppy disk onto your damaged system, select either option one (1) or option three (3). If you selected option one (1), type chkdsk /r at the command prompt, and your problem should go away after the disk has been repaired."

Your problem may have been caused by data corruption caused by your hard drive being in the process of failing.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

Seagate's Seatools will test any brand of hard drive.
Do the long test.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.

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December 18, 2010 at 15:16:01
ok I have a dementions C521 Resourse CD that came with my desktop Dell..will that work?

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December 18, 2010 at 17:18:38
I can't get it to download the disk..w what?

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December 18, 2010 at 20:09:45
A Resources CD or DVD is probably equivalent to a Drivers and Applications (Programs) CD or DVD, and usually those are NOT bootable.

According to info I've found on the web so far, a Dimension C521 has one of XP MCE 2005, Vista, or Windows 7 on it.
You usually CANNOT load a Windows Re-installation CD or DVD that's for a different brand name model, unless it's in the same small group of models.

OEM XP MCE versions comes on a two CD set - I've never ever seen or heard of that being on a DVD.

You probably need an XP CD for XP Home or Pro, whatever your laptop has.

Your laptop's Boot Order or similar settings in the bios Setup must be set so you can boot from a bootable CD (unless you have or can borrow a USB optical - CD or combo CD/DVD - drive in which case thosesettings must be set so you can boot from a USB drive).

If the Boot Order or similar settings are set correctly, then when you insert the bootable CD or DVD, then boot the computer, you will see "Press any key boot from the CD." or similar early in the boot sequence - if you press the key while the line is on the screen - you usually have 5 seconds to respond - the bios will attempt to boot from the CD or DVD.

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