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Dell Dimension 4600 driver not working right

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Name: davidbuff
Date: October 20, 2009 at 05:52:38 Pacific
OS: Windows XP
Product: Dell Dimension 4600 desktop
Subcategory: Software Problems
Tags: XP, ethernet, driver
Comment:

Had to reinstall Windows on my computer this past weekend. The problem is that I cannot get my computer to reconnect to my internet (Verizon FIOS). I downloaded the Dell driver R67150 and installed and it will not let me reconnect. I spent about two hours last night chatting with Dell techs and didn't get anywhere. They had me install a chipset driver, which didn't fix the problem either. I've done everything I can think of (disconnecting/reconnecting all wires connected from computer to router, restarting router, etc.) and still just cannot connect. The router is definitely working correctly because I can access the internet through my girlfriend's wireless connection. Anybody have any ideas of what I can do to fix the problem? Any advice is appreciated!



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Response Number 1
Name: jam
Date: October 20, 2009 at 08:48:50 Pacific
Reply:

Sounds like you need to install the network drivers. According to the Dell site, your system uses the "Integrated Intel PRO 10/100 Ethernet"

http://support.dell.com/support/edo...

The drivers listed at the Dell site are almost 6 yrs old, but they should work:

http://support.dell.com/support/dow...


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Response Number 2
Name: davidbuff
Date: October 20, 2009 at 08:52:44 Pacific
Reply:

Thanks for the suggestion. Unfortunately, the PRO 10/100 driver and the R67150 driver are one and the same. Sorry for not clarifying that earlier.


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Response Number 3
Name: jam
Date: October 20, 2009 at 09:38:46 Pacific
Reply:

Check Device Manager...do you see any exclamation points?


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Response Number 4
Name: davidbuff
Date: October 20, 2009 at 09:43:53 Pacific
Reply:

I did check Device Manager - that one of the suggestions made by the Dell tech. Unfortunately, all that appeared throughout our chat was a yellow question mark. Even after installing the driver and specifically telling the device manager to search for the driver in the folder it was installed in, it still wasn't able to locate the driver.

My computer is a little on the older side (maybe 5 years old?) so the driver actually isn't even on my installation CD. I had to download it separately on another computer so it hasn't worked since I installed it.

The problem that I was attempting to get rid of by reinstalling Windows may have taken root in the registry, based on the research I did before reinstalling. I'm at work right now and don't have my notes in front of me, but I was getting a blue screen error message that was tied to a Windows update automatically installed on Saturday morning (which based on research seemed to be a fairly widespread problem) but in fixing that one, another problem seemed to arise - computer would enter desktop, reboot, enter desktop, reboot to blue screen where a memory dump took place, reboot, enter desktop, and so on. Couldn't fix it by repairing Winblows and online research didn't have any suggestions, so I figured I'd reinstall since all of my data was backed up. Conceivably the reinstallation would fix a problem in the registry though?


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