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Crashes when connected to the internet

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Name: TraX
Date: October 31, 2001 at 00:42:41 Pacific
Comment:

Hi!

I've got a BIG problem...
My computer crashes (as mentioned in the subject), when I'm connected to the internet, or better, as soon as I want to follow a link (link to an other page, or to a picture... it's allways the same)
It crashes without giving me any information!

But, this doesn't happen everytime; it happen in, lets say, 9attemptions, of 10

My Modem: a Siemens I-Surf USB (with use of the latest drivers i've found)

It would be very nice, if you could help me with my problem

Thank you!



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Response Number 1
Name: grenika
Date: December 3, 2001 at 00:48:26 Pacific
Reply:

I have same problem. I think it is all about IRQ sharings. I haven't tried everything yet. I think i found solution:

Follow these steps:

1. Note if any devices are sharing the IRQ with the USB host controller. Look in System Information > Hardware resources > IRQs.
2. Boot to BIOS setup (press Del, F1, or F10 at initial boot) and disable ACPI in the Power Management section.
3. Go to the "Integrated Peripherals" section and disable one or both serial (Com) ports if you are not using them.
4. Go to the "PnP/PCI" section and enable "PnP OS", "Auto" and "Reset Configuration Data". The last is a momentary switch and will be disabled each time you return here. It releases the BIOS lock on IRQs and lets Windows take over and is VERY important.
5. Boot DIRECTLY to Windows Safe Mode (continue booting and press F8 repeatedly to get the boot menu) and unplug any USB devices. Remove all USB software in Add/Remove Programs. Open Device Manager. Remove the USB root hub and host controller *in that order*. Remove all USB drivers. Look for duplicate or erroneous drivers and *remove them all*. Windows will reinstall genuine devices.
6. If you have any SB16 emulation drivers, disable them in the hardware profile (do not remove). These are DOS sound drivers and most don't need them.
7. Lastly, remove the drivers for the devices sharing the IRQ with the host controller. Windows should reinstall the drivers automatically.

At this point you have freed up 2 or 3 IRQs and reset Windows IRQ assignments. You can reboot and reinstall your devices *as per manufacturer's instructions


This solves problems in win98se, but similar should work in win2000 and xp, i think.

Email me please if you solve this problem.



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