Correct password but can't login?

June 1, 2006 at 21:18:32
Specs: XP SP2, Celeron 2.0GHz / 256MB RA

My cousin brought me his computer and show me that he can't login by entering the correct password. I know it is correct since there isn't the balloon thingie that says 'Did you forget your password' which shows up when he enters a wrong password.

When entered the password, things went ok like for one second, where it says 'loading settings and personal details' before it goes back to nothing. By that i mean the password is blanked out again and we are required to reenter the password. All of these are still in the login screen.

I logged into save mode and the same problem occured. I tried pressing Ctrl + Alt + Del twice at the login screen but still i am required to enter the password which didn't worked.

Any suggestions? My cousin bought the computer to me asking me to reformat the hdd but seriously it is too much hassle to do.

To me, this seems to be a problem with the login instead of password problem.

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June 1, 2006 at 23:15:50

seacrac, my 2ยข worth is that it sounds like some sort of nasty at work. Since things seem normal momentarily and then mess up, sounds like a redirect. Scan (with crossed fingers!).
Ed in Texas.

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June 1, 2006 at 23:18:43

Try downloading a copy of Linux-Boot disk. You should be able to eliminate the password.

Tomorrow the Stars!

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June 2, 2006 at 03:15:08

Hi seacrac,

Your problem is very big for you. But i'm telling you the easiest procedure to solve this problem. After shutting down your computer Open the Cover of your tower(CPU, Cabinet). very Near to the RAM u can find a small white or black battery. Just remove once n again fix it.

After doing it a pop-up will come on screen n might be it'll ask you for new password. it depends on you that you want any password or not. I'm sure after doing this u'll never see this problem again.

Tusshar Rastogi.

Please forward your queries regarding windows XP. Might be it's possible that i can help u out in such manner

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June 2, 2006 at 03:33:58

Adding something i forgotten. In safemode, logging in adminisrator account, i entered blank for the password, which i am sure it is, and the same thing occurs. And the OS is XP Pro, but not sure which SP.

Well, about the BIOS battery, are you sure it will do anything? This is the Windows password, the password is stored in the hdd right? And i think my cousin did that already.

About the program i will give it a check.

By the way, thinking about it, i think it might really be some viruses since my cousin had done some surfing before. Thanks for reminding. I will give the hdd a scan.

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June 2, 2006 at 06:40:04

Removing the battery will only reset the BIOS and it's password. It won't have any effect on the Windows login.
I have a bootable CD (Ophcrack) that reveals all the Windows passwords. You could google for it and give it a try, in case some nasty has changed it.
You could also try doing a repair install.

Please let us know if you found someone's advice to be helpful.

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June 2, 2006 at 09:36:13

I think FJ and Tass are reading the question incorrectly. I concur with Ed. I doubt it's a password problem. Have you tried running System Restore? It sounds to me like there's some spyware/virus on the machine that preventing successful logins.

Life is more painless for those who are brainless.

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June 2, 2006 at 09:44:24

I updated my virus definition for Norton Anti Virus and scanned the harddisk using my computer. There are two partitions.

For the boot partition, there are a lot of spyware detected. I tried removing the files but at the end there were 14 files which it can't delete. Can these adware be causing the problem? I don't think it detected any viruses (i can't remember clearly) but certainly there are none at the end, only the spywares.

The other partition some spyware were detected as well as two worms which were automatically deleted by NAV. Given that this is not the boot partition i don't think they are the problem.

After the scanning, the problem persist. I am thinking of getting a spyware cleaner. If so, which one is recommended (free)?

Correction for the previous post - about the adminisrator account, when try logging it in safemode, i didn't enter any password. I only select the Adminisrator account and press enter. The problem is still the same, it seems to be processing something for 1 second and then nothing happens and i am still at the login screen.

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June 2, 2006 at 09:50:14

About system restore, since i can't login, it isn't accessible. Is it possible to run it from another machine (i.e. my computer) if there are previous restore point for that drive?

By the way, how can i do a repair install? I boot the XP CD and select repair installation and i am treated with a command prompt. WHat do i do after that?

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June 2, 2006 at 10:07:14

Go past the first 'Repair' which is the 'command prompt'. The second 'repair' option is a reinstall without formatting.

Do yourself a favor BACKUP!
Sorry, I do not check for private messages

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June 3, 2006 at 15:15:56

Jennifer SUMNkay has a point. It's not unusual for people to misinterpret the written word.

However, I would start with erasing the password and then solve whatever else there is after.

Tomorrow the Stars!

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June 3, 2006 at 19:00:59

FJ, this isn't a BIOS password issue. It's a Windows login issue.... As confirmed when seacrac said the Windows login screen displays and the problem happens no matter which login is used.

Life is more painless for those who are brainless.

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