Copy/Paste feature malfunctioned after copying from web

November 24, 2013 at 16:50:15
Specs: Windows XP, 120/2
After copying a large email from a friend, something that he had copied from the web and sent to me, and pasting it into a Word 2000 document file on my desktop, my Copy/Paste feature will no longer work. Only a little red square appears but not any copied text from any source. What gives? Copying within and between emails online still works fine but nothing copies or pastes from or to my HD files. I have uninstalled and reinstalled MS Word to no avail. I do not have Skype. I have XP v3.

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November 24, 2013 at 23:56:29
Check to see that the Clipboard service is enabled. ( For Remote computers )
START > RUN, Type > Services.msc & hit > Enter. Look for clipbook and make sure its Automatic, Enabled & Started.

message edited by Johnw

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November 25, 2013 at 13:10:59
Thanks for putting me on to Services.msc. but the solution is not there. My internal clipboard was working fine until this event occured. So far I have determined that there was a conflict with an older Adobe PhotoDeluxe program that somehow invaded my clipboard. I uninstalled it and the Paste function is now working but there are orphan or residue remnants from "Easy Photo" that have filled up the tool bar in MS Word with the letters "EZP. Now I need to know how to eliminate them and get my tool tabs back in place. Thank you for your help with this peculiar problem.


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November 25, 2013 at 13:56:09
" Now I need to know how to eliminate them and get my tool tabs back in place"

1: Download & run Unhide
To run Unhide, simply download it to your desktop and then double-click on the Unhide icon. The program will open a black box and start making the files on your fixed disks visible again. Please note, that this program will not unhide removable drives like flash cards and usb drives as the FakeHDD rogues do not target these types of drives. Once it has finished, the program will display a Windows alert stating that your files have been restored. You should then reboot your computer for all of the settings to go into effect.
Copy & Paste the contents of the log. Let me know if it doesn't produce a log please.

2: Reboot

3: Run AdwCleaner
Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

4: Run Junkware Removal Tool
Download Junkware Removal Tool to your desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

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Related Solutions

November 26, 2013 at 04:23:37
Are you able to copy and past the email content to e.g. Notepad?

I guess, there is an addon in Word 2000, which causes that.
I had this some weeks ago. In my case, the addon of Foxit PhantomPDF was the culprit.

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November 26, 2013 at 10:55:37
That's another possibility, Thank you.

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