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control_rundll error problem

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Name: LynnLynn
Date: November 28, 2008 at 19:03:50 Pacific
OS: XP
CPU/Ram: ?
Product: HP
Comment:

Aargh. Trying to fix my mom's pc. Cannot Add or Remove programs in control panel, there is also no sound and the system runs sluggish on the internet. The message: error shell32 missing control_rundll appears. Tried an sfc /scan, but it did not fix anything. Tried to load an Antivirus (AVG) to run hoping it would fix it, but cannot even download it. Is there a way to repair this without reformatting? She has XP Home Edition and no disk because it came from HP with XP loaded already. I can follow instructions but PC repair is not my strength. What can I do? I'm sure she has a virus on it. Please help. Thanks.



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Response Number 1
Name: paulsep
Date: November 28, 2008 at 20:16:51 Pacific
Reply:

Try an Online Virus Scan if possible.
E.g.:
http://www.kaspersky.com/virusscanner


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