|I understand that you cannot get onto the internet.|
We need a lot more information:
1. What browser are you using?
2. What exactly happens when you try - any error messages?
You could try a different browser (such as Firefox) to see whether this is an IE issue - if that's what you use.
If possible get someone to help you translate your reply to English. That will get more responses on here.
Always pop back and let us know the outcome - thanks