Connectivity Problems to Internet

Dell Inspiron 1150 notebook
July 31, 2009 at 21:12:48
Specs: Windows XP
I run XP Professional, SP2 on a Dell Inspiron 1150 2.8G laptop. Recently I had a tech add Windows Office Suite 2003. I had only Word and Excel and needed PowerPoint. Attempting to add PP alone didn't work...the load stalled time after time wanting some file that according to several tech sites was a phantom file...sku something. Eventually, he had to remove all of my Office and add back everything on the Office 2003 disk.

Since then, I can connect to the internet through dial-up, Airlink 101 antenna (to my city's wi-fi), and the DSL modem for my desktop. Each of these connections shows packets of info being sent and received. However, none connects me to the internet for browsing, downloading, updating, etc.

Firefox gives me a tool bar, an address bar and a status bar saying Done. The rest of the Ff page is blank.

IE 7 displays the Page Not Available or Cannot Find the Server message.

The tech uses satellite broadband and some sort of spoofer on his personal computers. He cannot access regular broadband...too rural. Is there something he might have set for his satellite bb that can be re-set for my router and/or wifi antenna?

Could something in XP be damaged or corrupted because of the addition of the Office 2003?

I can ping but my loss rate is 100% a lot of the time. I'm sending and receiving packets of info from somewhere...just not the internet.

Any suggestions?

Thanks so much!

Smidgen


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#1
July 31, 2009 at 21:22:31
When you say "I can ping but my loss rate is 100%" is this howmany succeeded or howmany where lost?

Office should not have anything to do with this. It shounds like a firewall issue. You did not happen to block port 80 on your firewall. Either way I can not be sure.

You say your packets are getting somewere then do a TRACERT YAHOO.COM to see were they are being dropped.


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#2
July 31, 2009 at 21:24:03
In addition run the following commands and paste the results...

IPCONFIG

TRACERT YAHOO.COM

Thanks.


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#3
August 1, 2009 at 14:48:06
Thanks so much for the suggestions. In a fit of middle-of-the-night angst, I uninstalled all of the connections and re-installed everything. I think we're back in business. Apparently there were driver problems.

Thanks again...


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