Connection problems and random websites openi

October 17, 2010 at 03:59:25
Specs: Windows XP
Hi, my PC is driving me to distraction; it is not only slow (often a minute or more to open a webpage) but does seemingly irrational things and hours of Googling has left me none the wiser – other than it found me this site :-) I am a total technophobe so please be understanding if I’m missing obvious things!

I am going to take a little time to explain the symptoms in some detail so please bear with me.

Firstly, I frequently get (I’m using IE by the way) error messages saying there’s no connection when trying to connect to websites even through my broadband connection is fine. If I refresh or go back and try again, I’ll usually be able to connect. I even got the message just now when I clicked on “Ask a Question” on this site!!

Secondly, as I’m working online, random sites keep trying to open (they usually fail to open, resulting in the same connection error message) and often – maybe 50% of the time - their appearance will be accompanied by a message from my anti virus software saying it has prevented connection to a malicious site. Even as I was trying to log onto this site another window tried and failed to open. I’ve copied its URL below just in case it means anything to anyone!

Thirdly, seemingly random things occur – an example. When I first logged on and registered on this site I was asked to perform “Tom’s Scan”. I tried (several times) but Firefox (why Firefox, it’s installed but I never use it?!) opened with the following message, even though the scanner was running for only about 5 seconds:

The connection has timed out

The server at is taking too long to respond.

* The site could be temporarily unavailable or too busy. Try again in a few

* If you are unable to load any pages, check your computer's network

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

So, what have I tried? I’ve installed Avira anti virus and Ad-Aware (I did have a trial of the professional AVG as well but the problems were no more and no less when I was running this so I didn’t but it after the 30 day trial period). I’ve defragged my hard drive. I’ve checked there is still disk space on the hard drive (64GB capacity, 7GB free). I’ve stopped bit torrent opening automatically in case that was using too much memory.

Any suggestions (in layman’s language only, please!!) would be very, very much appreciated.

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October 17, 2010 at 05:24:57
I should point out that even if I refresh as pag in eBay or whatever, I more often than not get a white screen for several minutes before getting the "IE Cannot connect to this web page" message.

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October 17, 2010 at 07:15:39
first install this and run the cleaner:

then follow the advice in this post:



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October 17, 2010 at 19:04:28
It could be your server playing up. How long has this been going on?

Ms Hulot's boat

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October 31, 2010 at 08:45:55
Hi, thanks both for the replies. Sorry, not had a chance to sit down and addressthis since my first post - it's daunting to us technophobes!

As for how long it's been going on - a few months but gradually getting worse. Thing is this machine was given to me by an office who were upgrading so I have no knowledge of its performance before.

Anyway, have followed the suggestions re rkill, ccleaner and malwarebytes and went onto msconfig. Malwarebytes produced the log below and I stopped at least a third of the programmes from starting automatically in msconfig. Only finished five minutes ago so don't want to tempt fate BUT ... SO FAR ... things seem fine!!! Eek, I've said it! Hopefully I won't be back in half hour saying things are playing up again!

Anywaym thanks again to you both. Would be interested in more about the possibility of the server playing up?

Malwarebytes' Anti-Malware 1.46

Database version: 5007

Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

31/10/2010 14:38:50
mbam-log-2010-10-31 (14-38-50).txt

Scan type: Quick scan
Objects scanned: 136592
Time elapsed: 7 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 4
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\ad.h (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ad.h.1 (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{73ef2588-e4d1-4623-9b45-e0bbd6b65e9c} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{73ef2588-e4d1-4623-9b45-e0bbd6b65e9c} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\OTGV1DNWQQ (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\wnxmal (Rogue.SecuritySuite) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\{0756231f-e115-82f3-bab5-60c2667f1181} (Trojan.ZbotR.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\bk (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\idln2 (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\taskman (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\drivers\mmjhq.sys (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\New Owner\Application Data\download2\svcnost.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Documents\Server\admin.txt (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Documents\Server\server.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\New Owner\Local Settings\Application Data\Windows Server\admin.txt (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\New Owner\Templates\memory.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job (Trojan.Downloader) -> Quarantined and deleted successfully.

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October 31, 2010 at 10:03:25
Re: Servers playing up.

Well they sometimes have their moments but usually they get things sorted out within a week. If you get this problem again it might be worth contacting them but it rather sounds as if it was that Trojan on this ocassion.

Ms Hulot's boat

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