Connection Problem with Dial Up& XP

Dell / DIMENSION 2400
March 14, 2009 at 11:11:54
Specs: Windows XP Home sp3, 2.40 GHz
This is my dilemna, I can't seem to stay connected while on my xp computer. The service guy I talked too told me first it was becase I was using a splitter, then I got told it was my phone line. I can get on the net then I either get kicked off or the screens in the taskbar turn black. I can use my windows 98 using the splitter, I have gotten kicked off a couple of times, not like my xp thou. I can use the 98 its just slow I would love to be able to use my xp again.

See More: Connection Problem with Dial Up& XP

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#1
March 14, 2009 at 11:29:29
have you tried XP without using the splitter? See if that works, I really don't see any sense in using a splitter, it's almost easy enough to just manually change lines, also, how FAR are you from the wall jack?
How long is your phone cable?

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#2
March 14, 2009 at 11:49:22
I have tried without the splitter, doesnt help. My computer is about half a foot from the phone jack. the line is maybe 2 feet long. My 98 is on a 100 foot cord using the splitter as I type this. I did format my xp, I am able to use it on dsl, without any problems. That just means I have to take it to a friends house. I have everything updated, just frusterated.

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#3
March 14, 2009 at 11:51:28
you also updated the driver to your modem i presume? It may mean your modem has gone south if that doesn't help. You may want to try a new modem, they are real inexpensive anymore ; )


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#4
March 14, 2009 at 13:14:18
"the screens in the taskbar turn black."

That should never happen and probably has nothing to do with your internet connection problem.
You probably need to trouble-shoot your XP syatem.
.........

"...on my xp computer......"
"...my windows 98 using the splitter..."
"...I can use the 98 its just slow... "

Your info seems to indicate you're connecting to two different dial-up modems, probably on two different computers.
Do you have Win 98 and XP on the same computer?
If you don't, are the computers using the same mboard, ram, cpu, and running at the same speed?
If you have two computers, and if the Win 98 computer is slower, you're comparing apples to oranges - your comparison is invalid - Win 98 on the same computer as the above specs would NOT be slow .
......

If the dial-up modem has two jacks, make sure you have the line from the wall plugged into the one for LINE, not the one for PHONE. Some dial-up modems will have problems connecting to the internet if you plug that cord into the PHONE jack.

If you also have a DSL or ADSL connection at your location, if your dial-up modems connect to the same phone line as for the DSL/ADSL, you MUST use a DSL or ADSL filter in the line between the phone line and the dial-up modems.
.....

"The service guy I talked too told me first it was becase I was using a splitter...."

If you mean a telephone line splitter you plug into a wall jack, or one you have in line between the wall jack and the two modems (if you have two) , I doubt that very much. I've been using both for years, for a line for my ADSL modem, and for my dial-up modem I use for faxing, and for my telephone near the computer.
You do need to make sure the plugs on both ends of the cord between the dial-up modem(s) and the splitter are all the way into the jack - some cheap splitters aren't good regarding that.

"....then I got told it was my phone line.

They could be right.

If the dial-up modems are different, one may work on the internet a lot better than the other one.

I'm assuming you have one computer with the above specs with XP on it, and another older slower computer with Win 98 on it.
In that case, the 98 computer may have a better hardware dial-up modem, the XP computer probably has a cheap software dial-up modem.
When you have a telephone line noise problem, a hardware dial-up modem often works much better than a cheap software dial-up modem. Even if the Win 98 computer doesn't have a hardware modem, how well a dial-up modem deals with line noise varies and the one on the Win 98 computer is probably better regarding that.

If both dial-up modems are PCI cards, try swapping the modems, or if the one in the Win 98 computer is a PCI card and the other one isn't, install the PCI card in the XP computer!

Try another cable between the splitter and the XP computer

Telephone line noise.

The cheap flat phone cable between the modem and the telephone wall outlet acts like an antenna - it picks up electric and electronic noise from it's environment.
- the noise the telephone cable picks up is directly proportional to the square of the distance from the source - e.g. twice the distance, 1/4 the strength. Have the cord located as far away as you can from possible sources of noise - e.g. unshielded speakers, flourescent lights, AC power cords, motors, fans, etc. etc.
- The shorter the cord is the better.
If it's a lot longer than 6 feet/2m or so, you can have problems with your connectio you don't have when it's shorter. In that case, if you do have connection reliability problems, you need to use twisted pair telephone cable (the type commonly used within your walls to the wall jacks) to the the connection in the nearest wall box, a connection box with a jack the cord can be plugged into, and a shorter cord with the plugs on both ends between the modem and that connection box.
- the noise can be picked by any such phone cord connected to the same phone line that's connected to the modem, so it isn't necessarily just the one plugged into the modem that is picking up the line noise.
.....

As well as it being possible noise is being picked up by the telephone cable plugged into the modem, or other such cables at your location, if there is electric or electronic noise being picked between your location and the nearest telephone exchange, you will have internet connection problems. At the very least that reduces the max speed on the web some - if it's worse, it can cause the connection to be very poor and slow or even disconnect. If you pick up a phone on the same phone line as the dial-up modem, and you hear static or clicks or pops or a hum or another noise, you have that proplem, but on the other hand, the noise can be inaudible to humans and still be there.

You many not have the problem all the time - it may come and go.

If you suspect you have a line noise problem that is not within your location, and it seems to be always there or frequently there, try contacting your phone company to see if they can do anything about the problem (that applies even if your ISP is not the phone company - whoever owns the phone lines is who you need to contact).


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#5
March 14, 2009 at 13:28:39
"I did format my xp, I am able to use it on dsl, without any problems....".

If you also have a DSL or ADSL connection at your location, if your dial-up modems connect to the same phone line as for the DSL/ADSL, you MUST use a DSL or ADSL filter in the line between the phone line and the dial-up modems!

They will NOT work correctly unless you do that!


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#6
March 14, 2009 at 20:09:13
To the person that suggested switching the pci card from my windows 98 to my windows xp, will I need to update anything to get it too work right for me? Don't want to mess anything up on my xp seeing on how I just formatted it bout a week ago. Or anyone else who can help.

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#7
March 14, 2009 at 22:03:46
if you mean the pci modem, it would be nice if you had an
install CD, if not, XP might have a driver for it. It would be
worth a try...it won't hurt anything

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#8
March 14, 2009 at 22:14:28
Regardless if you have the cd or xp has a driver I would suggest running windows update in "advanced mode" and see if there are any newer replacement drivers available under the hardware category.

In most modern dial-up modems it's the driver that does most of the work. The card itself has been reduced to an interface between the phone line and driver. Hence why the modems are so cheap and why updating the drivers can be so important.


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#9
March 15, 2009 at 06:18:03

Once I do the switch am I going to be able to get online with it to update it? I'm kinda timid about messing it up again. I know I probably sound like I'm being a wimp, but after all the problems I've had with this getting it back to where it was, I want to keep it this way for awhile.

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#10
March 15, 2009 at 09:57:53
shy, run a free program called Everest Home on your 98 PC:
http://majorgeeks.com/downloadget.p...
and find the name of your modem, it will also show you the download location and then save the driver on either a disc or floppy (if the file isn't too large) and then on your XP PC remove the modem physically put the modem from your 98 PC in. Then you put in the driver and give it a shot. You won't hurt anything.
I'm still thinking XP may have the driver for it.

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