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Every time I startup my CPU, Norton Anti-Virus auto protect (NAV 2002 v 8.00.58) is disabled, the icon in the system tray is crossed out...autoprotect is enabled, but only approximately 5 minutes after startup, which is not good for virus security.
I tried everything. Please help.
What are your system specs? Perhaps your system is slow in booting?? I know that Norton's autoprotect icon in the system tray normally has a red X over it while the system loads up everything, but the X disappears after about 5-15 seconds normally, depending on what else you have loading up in your tray. If you have tons of programs running there, it will take Norton's longer to remove the X. If you are worried about virus protection while your system boots, don't worry because as long as you have the correct options checked in Norton's, you'll be protected (or so they say).
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p4 1.5 gig
60 gig hdd 7200
256 mb ram
Windows XP Home Edition
NAV 2002There are 3 icons in the system tray:
NAV autoprotect
ZoneAlarm
Dial Up Networking PPPoE connectionThere are 5 startup items listed in the "system configuration utility"
RUNDLL32
navapw32
DirectCD
Microsoft Office
Zone AlarmI didn't have this problem while I was running XP on a fat32 fs but when I changed to NTFS, it started
As far as your comment about auto-protect not loading immediately not being a problem, can you explain Symantec's comments in support:
CAUTION: Delaying the loading of antivirus protection creates a window of opportunity for infection, and increases the risk of infection during system startup. Delaying load timing should be used primarily as a diagnostic tool to determine the cause of conflicts and should not be used as a final resolution unless you determine that the additional risk is acceptable.
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I had the same problem with my system before. I looked into everything(almost) just to find a way to make the darn thing boot faster. And then I found it.
Go to Start>Programs>Admin. Tools>Event Viewer. Then go to "system" in the tree. If you see an error regarding "DHCP" server, double click it, and there should be an IP adress that the DHCP server was trying to assign to your NIC, but was unable to do so, therefore slowing down the boot. Now, that the IP, and input it manually into TCP/IP. And that did it for me!
Tony
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Well being that you converted to NTFS is probably why it's slower now. I have no clue what Symantec is saying in your quote from them, nor will I pretend to understand Symantec. My experience with them is that they talk in riddles and avoid a direct response. I have read information that contradicts what you have posted from Symantec, mistere. It doesn't suprise me that again, Symantec creates differing notes. Anyway, did you happen to find any mention of how to close this "window of oportunity" since Norton's seems to do what it does even with all options selected?
Anyway, what is going to infect a computer during those few seconds after booting up?
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Tony:
Can you please be more specific on how you solved your problem?
"Now, that the IP, and input it manually into TCP/IP."
I'm not sure what you are saying here.Please help
Thanks, mistere
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Your virus definition files are corrupt!
Uninstall all Norton programs and delete these folders:
C:\Program Files\Common Files\Symantec Shared
C:\Program Files\Norton AntiVirus
C:\WINDOWS\Application Data\SymantecReeinstall Again!
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I tried that several times before this, and just to be sure, I tried it several times after your post. This does not work.
PLEASE HELP, SOMEBODY!!!
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I too have this delay, I'm running WinXP Pro & NAV 2002 8.00.58, system spec
AMD XP 1700+
512MB DDR
80GB HDDAfter much faffing, at present all I have on my PC is a clean install of XP Pro and NAV 2002, nothing else! but still the delay?
I read a page at Symantec that says you're still protected during the delay period??
http://service1.symantec.com/SUPPORT/nav.nsf/b69c799adfa31ecc85256aa30052f4d0/87ae895a59acf2e385256aea0059be67?OpenDocument
I've run a test string (fake virus file) during this period, NAV "if" running should provent this file from being executed IT DID NOT!!
Seems to me there's a BIG problem Symantec aren't admitting to?
Who says we gang up on them? I tried enquiring about this problem and they would offer NO help at all!!
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I had the exact same problem but it wasn't just Norton, Sophos did the same.
I started with Sophos Anti-Virus and found that after a re-boot the Intercheck server, the equivalent of AutoProtect, would stay inactive for about a minute or so. It would then either fail to start or begin to work. During the minute wait I couldn't access files on my hard drive.
Thinking it was a fault with Sophos I un-installed and tried Norton 2002. Same problem. Norton had worked on a previous install of XP on the same hardware so I was stuck for an answer.
After reading Tony's post about DHCP I realised that the previous installation was set to be the server for Internet Conection Sharing and therefore had a fixed IP of 198.162.0.1. My current installation was set to obtain an IP address automatically. I enabled ICS and Norton boots fine now.
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I have a similar problem on my new PC, except that sometimes (~50% of the time), Norton NEVER loads, and I have to completely reboot to (maybe) get it to come up. Dell was no help, and Norton makes it next to impossible to contact tech support.
I've uninstalled and reinstalled once, per the manufacturer's suggestion.
Any suggestions?
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I'm also having the 5 minute delay after reboot. Followed Tony's suggestion and verified error regarding "DHCP" server, but not clear on what Tony meant by "Now, that the IP, and input it manually into TCP/IP."
I tried following Spooky's suggestion, but am not sure how to set my current installation to obtain an IP address automatically. I also have no idea what "ICS" is. If anyone can clarify what Tony's & Spooky's solutions mean I would be eternally grateful!
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Found this post under another topic. It seems to have fixed my Norton loading problem...hope this helps:
Posted originally by Y2K1:
Administrative Tools > Services). If you are a single user of a non-networked machine, you can disable the following items, with no ill effect.
Alerter
Clipbook
Computer Browser
Fast User Switching
Human Interface Access Devices
Indexing Service (Slows the hard drive down)
Messenger
Net Logon (unnecessary unless networked on a Domain)
Netmeeting Remote Desktop Sharing (disabled for extra security)
Remote Desktop Help Session Manager (disabled for extra security)
Remote Procedure Call Locator
Remote Registry (disabled for extra security)
Routing & Remote Access (disabled for extra security)
Server
SSDP Discovery Service (this is for the utterly pointless "Universal P'n'P", & leaves TCP Port 5000 wide open)
TCP/IP NetBIOS Helper
Telnet (disabled for extra security)
Universal Plug and Play Device Host
Upload Manager
Windows Time
Wireless Zero Configuration (for wireless networks)
Workstationi have disabled all the above and my pc is flying....
and no it does not effect the internet access at all..>>
Hope this helps as much as it helped me.
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some times on my windows xp with celeron 1.2g
and norton atvirus 2002 pro ed
on the task bar the program display
will blink highlighted in orange
then stay orange color till i act on the
program. no virus alert is displayed
is norton just scanning and showing
caution. I search their entire data
base, books and, 1-800 number with no
answer.
does anyone know?
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I’m a (windows xp home) owner with Norton AntiVirus 2002 Pro Edition
Click Start> Connect To> Show all connections> on the top of the window
click folders> in the left panel- Administrative Tools> Right panel- Event
Viewer> System Error Records- search down the Source column and find
Dhcp- click it open and write down the address- Close back to Administrative
tools> click Network Connections (left panel)> Close the left panel> Double
click- Local Area Connection (lan or high-speed)> Support> Details- write
down the addresses (for your records)- Close back to- Network Connections-
in the left panel click> change settings of this connection- Now I did this for
me but, I’m not on a network or, high-speed modem- Double click Internet
Protocol> Advanced> Wins- disable netbios over TCP/IP- click OK- at the
TCP/IP window change from Automatically and Enter the IP address from
your system error records- click OK- now on mine it asked for Subnet
Mask, after OK again it enter a number I kept-> OK out of there and
restart, mine works great, good luck and Thanks to Tony
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