Computer won't recognize external drive

Pct Western digital 250gb external hard...
August 17, 2009 at 08:07:41
Specs: Windows XP
My computer will not recognize my Western Digital external drive. I plug in the usb and nothing. The light on the external drive comes on, but nothing on the computer shows up. Unfortunately, I cannot open my disk management program(connection to log server error) and have spent hours trying to figure this out. I have set everything to automatic, as well as downloaded the diskmgnt.file, and still no luck. Is there a way to get my computer to recognize the drive without having to access the disk management program, or if someone could tell me how in the hell to get the disk management program to open, I would be forever grateful; at this point, I am ready to give up!

Thanks!


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#1
August 17, 2009 at 11:10:15
Please answer the following questions, troubleshooting directions can be determined easier from them.

1. Does disk management open when the USB drive is not connected?

2. Does the USB drie work in any other computers?

3. Do any other USB devices work in the computer?

If all hardware is working correctly the disk manager should not be required to set drives.

Richard


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#2
August 17, 2009 at 13:47:57
1. Does disk management open when the USB drive is not connected?

No

2. Does the USB drie work in any other computers?

Haven't tried it in any other computers yet

3. Do any other USB devices work in the computer?

Yes all other usb devices are working

Does it sound like the drive might be faulty? I have heard a lot of other people say that they have to set their external drives so that their computers will recognize them. There is even directions about this on the Western Digital website

Thanks


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#3
August 17, 2009 at 13:58:54
I see that you started another thread on the same basic topic about not being able to open disk manager. In terms of the drive bring a problem that was why I asked if you tested in a different system. From your responses you might be looking at 2 separate problems. Test the drive in a different system to see if it works. The possibility the drive could be bad is somewhat likely with the experience I have seen with test drives and failed customer ones.

The disk manager could be from various areas. You could have a failed system update or spyware that prevents it opening among other possibilities. Have you installed any software recently?

Richard


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