Computer will not start

July 16, 2009 at 15:30:13
Specs: Windows XP
Toshiba laptop Toshiba EQUIUM S 100-147 Model No PSAABE-00800EAV Serial No: Y6087551Q fine when last used but opens and closes from black screen with white lettering.Entered 'boot in safe mode' On bottom of screen it shows a problem with AVG anti virus, so it appears that this is stopping windows from opening. I am not technical minded and urgently need simple to understand advice please. If I have to use recovery disc I will be lost as it got lost while moving house. Any advice would be gratefully received as I cannot afford to pay the huge costs that local technicians are charging for call out etc.
Thank you in advance.

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#1
July 16, 2009 at 15:50:06
Boot in safe mode and remove AVG then get a better anti virus program like Avira it's free

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#2
July 16, 2009 at 15:51:07
If it indeed says that the AVG has a problem then boot up and then use the safe mode prompt to run the computer. Once you are booted into safemode navigate to the control panel add/remove and uninstall the AVG program. Then reboot and see if it will boot back normally. If it does then reinstall the AVG latest version!

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#3
July 17, 2009 at 01:46:48
Grateful thanks for responses and advice. I have started up in command prompt and the screen is filled with a list at the bottom of which is AVGRKX86.SYS It will not open to another page and simply goes off and comes on again. I take great care of my laptop, with no music or internet downloads which could harm or overload it. I simply work on one website and use email and banking. Every technican I speak to say they may need a long time to fix it and the prices they quote are astronomical, especially as I live out in the sticks and they need to travel long distance. Your continued advice would be so very much appreciated and thank you in advance.

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