computer will not boot windows XP OS

April 16, 2012 at 13:19:55
Specs: Windows XP
windows xp will not load black screen appears when computer is powered up. Will not start form safe mode or any other option. This just happened have not added any hardware or software to computer. Computer is a Dell desk top about 7 years old.

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#1
April 16, 2012 at 15:36:58
What model is it ?

The specific model of a brand name system is often shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site and loading a program they have available, if Windows is still working, on the subject computer.

OR ....
Go here for how to find the Service tag "number":
http://support.dell.com/support/top...

Tell us what it is.
....

There is a BIG difference between
- getting no video at all while booting, even BEFORE Windows is supposed to load ,
- and - getting video while booting every time, but no video after Windows is supposed to load .

Which is your situation ?

The former - getting no video at all while booting, even BEFORE Windows is supposed to load - indicates you have a hardware problem.

You could try the monitor with another computer but you'll probably find there's nothing wrong with it when you do that.

Are you seeing the power led lighting up, and the hard drive activity led lighting up and blinking like it normally does while booting the computer ?
(If you normally need to Logon to Windows, if you can't see Windows at all, the hard drive activity led will probably go off not long after loading Windows gets to that point.)
The hard drive activity led NOT lighting up, or lighting up but never going off, indicates your computer has a problem.

Are you hearing the hard drive(s) spin up, the fans spinning ?
Is air being obviously blown out of the back of the case where the power supply is ?

Are you hearing the usual beep or beeps you normally hear from the mboard while booting the computer that indicate the bios has passed the POST ?

Have you installed a video card in a mboard slot that DID NOT come with the computer orginally ?
If yes, what make and model is it ?

E.g.
- If your computer has both a video port for onboard video where most or all of the ports on the back of the case are, and a video port (or ports) by itself (themselves) on a card in a slot space, in most cases the video port for onboard video produces NO video when there's a video card installed in an AGP or PCI-E X16 slot on the mboard - you get video ONLY from the video port on the card in the slot space.

- failing or dead power supplies are COMMON.
A failing powe supply often partially works - leds may come on, fans and the hard drive(s) may spin, yet the computer will not boot all the way, and in that case you usually do not hear the beep or beeps you normally hear while booting the computer.

- problems with the connection of your ram to the ram slots are COMMON.

Some Dell computers have diagnostic leds that give you a visual indication of what the problem is. That's one of the reasons we need to know which specific model you have.
....

The latter - getting video while booting every time, but no video after Windows is supposed to load - is usually easy to fix .


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#2
April 17, 2012 at 06:28:14
My dell is a a dimension 2400. service tag 9cxtp31. Video black screen comes up about 10 seconds after power is turned on. Power on led lights come on and blink, then black screen, after click on normal, safe mode or other type of windows loading it tries to load clicks and whirls of HD fan working but stops and returns to same black screen and will repeat the same cycle. Thanks Jack

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#3
April 17, 2012 at 08:06:12
NOTE that this site uses software that highlights certain words in the text so that they're blue and underlined. If a post is long enough to require scrolling down to see all of it, due to whatever bug or bugs, the highlighted words DO NOT move as you scroll down the text.
When you have scrolled down and you see a blank space where it looks like text should be, hold your mouse cursor briefly over any blue highlighted and underlined word or words that are not in the right place to make them pop into the proper place in the text.
The software seems to only highlight and underline the first occurrence of a word or words, in the entire Topic.

The mis-placed blue highlighted and underlined words can be in the post, or above or below the post.

In the case of this topic, you have to scroll down to the bottom of response 1 and hold your cursor over a blue highlighted and underlined word to pop it into the correct place to make the highlighted and underlined Dell computers NOT appear in response 3.
.....

It sounds like your situation is....

- you DO always see video while booting initially until about 10 seconds after you press the power button
(.... if you have an LCD monitor. If you have a CRT monitor it often takes a few seconds after the led on the monitor turns the color it is when you have video for video to appear while booting, then you see it.)

- then the POWER led blinks ON THE COMPUTER
That's NOT normal. There's no info about that in the service manual for your model series. That often indicates a problem with the power supply, or a problem with the connection of something inside the computer case

(The hard drive activity led on the computer blinking doesn't necessarily indicate a problem, and usually doesn't .
The power led blinking ON THE MONITOR is a different subject.)

- then you see a black screen that has text on it including some sort of error message regarding Windows.
Whether you click on start Windows normally, or Safe mode, or another type of loading Windows choice , "it tries to load clicks and whirls of HD fan working but stops and returns to same black screen " and if you try another loading Windows choice, the result is the same.
(Hard drives don't have fans - I assume you mean "...whirls of the HD and fans working...")

Are all of my assumptions correct ?

If yes, you problem is NOT that you have no video, it's that Windows will not load normally in any mode !!
....

You didn't answer theses questions...

Are you hearing the usual beep or beeps you normally hear from the mboard while booting the computer that indicate the bios has passed the POST ?

Have you installed a video card in a mboard slot that DID NOT come with the computer originally ?
If yes, what make and model is it ?
.....

Manuals
Dimension 2400
Service Tag 9CXTP31
http://support.dell.com/support/top...

Get Manual - goes to

Manuals
Dell� Dimension� 2400 Series
http://support.dell.com/support/edo...

English - goes to
http://support.dell.com/support/edo...

HTML - Service Manual - View
http://support.dell.com/support/edo...


Advanced Troubleshooting:
http://support.dell.com/support/edo...

Examine your Diagnostic lights (leds) .
Are you getting a pattern of lights (leds) that indicates a problem ?
If yes which one ?

Are you getting any error beep pattern, or error message ?
If yes, which one ?
....

If you .....

- ARE hearing the usual beep or beeps you normally hear from the mboard while booting the computer that indicate the bios has passed the POST

- are NOT getting any error message from the mboard

...you may or may not be getting a pattern of Diagnostic lights (leds) that indicates a problem.

If the power led for the computer is blinking, that often indicates a problem with the power supply, or a problem with the connection of something inside the computer case.
.....

Regarding your problem of Windows not loading properly, that can probably be fixed if there's nothing else wrong with your computer,

- if you have or if you can borrow an XP CD or the equivalent to boot the computer FROM. .

Most Dell computers I've worked on that came with XP on them originally came with a a Dell recovery disk with a title "XP Home (or Pro) SPx Re-installation CD" or similar when the computer was new.
If you have that CD, that can be used the same way as a regular OEM XP CD with your computer.
If you don't have that CD, you need
- a regular Microsoft OEM XP CD, preferably for the same version of Windows as on the official Microsoft label that's on the outside of your computer case - Home or Pro. It has "For distribution with a new PC only." printed on it and the official Microsoft holograms
- or - any full version XP CD, although you won't be able to do some things with it (an Upgrade version XP CD is probably not bootable.)

Boot from the XP CD, load the Recovery Console, run CHKDSK /R C:

For more info,
see response 11 in this:
http://www.computing.net/answers/wi...

starting at, scroll down to "If that won't work....

- OR - if you remove your hard drive that Windows was installed on, connect your hard drive to another working computer that has Windows 2000 or higher installed on it so that you're NOT booting the other computer from your drive, then run CHKSK /R on the drive letter of your hard drive on that computer for the partition that had Windows installed on it.
E.g. if Windows XP or 2000 on the other computer sees that partition on your computer's hard drive as G:
Start - Run - type: cmd (click OK or [press Enter)
Type: CHKDSK /R G: (press Enter)

If doing that doesn't fix your problem, there are other things you can test for, and try.


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Related Solutions

#4
April 17, 2012 at 10:53:02
Test the hard drive by downloading the diagnostic from the hard drive manufacturer's website. Make the bootable cd and boot to the disk on startup. Do the long and short test on the hard drive. If the hard drive passes, you may need to stick the xp disk into the unit, boot to the xp disk and begin the install process, it will ask if you want to use the recovery console....select that option, you will eventually be taken to a command prompt, asking for the admin password (usually just hit enter) and select your operating system, C:\Windows.......when you get to the command prompt type
chkdsk /r
hit enter and let it check the drive, can take awhile.

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#5
April 17, 2012 at 19:07:45
http://support.microsoft.com/kb/314...
Computer stops responding with a black screen when you start Windows XP

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#6
April 17, 2012 at 21:53:45
Chuck 2

Did you read response 2 ?
It sounds like jbl493k CAN see text on the black screen.


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#7
April 19, 2012 at 13:31:55
Thanks to all of you that responded to by computer problem. Let me clarify my problem so that you can maybe use my case as a future reference.

When trying to boot up my Dell Dimension 2400 desktop w/ XP OS, a black screen came up listing the the OS system would not boot. From the black screen I tried the safe mode, standard, previous good mode, etc. Each time the Dell logo came up as if it was booting in that mode. Each time it reverted back to the same black screen.

It was recommended that I try the F12 key to get into diagnostics. I did that and chose the one related to "not being able to load OS" It came up with only one error code: IDE device failed OFOO:133D. For your info the diagnostic lights on the back of the tower all came up Green. Since the error was something related to a possible hard drive problem, I went to a local computer repair business and discussed what I had learned with a tech. He seemed to think it was also my hard drive. Since it is about 8 years old I can get a refurbished PC for less than it would be to replace the hard drive. I appreciate all the time and suggestions that were given. With your help I was at least able to know ahead of just sending it to the repair shop what I was dealing with. Thanks, Jack


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#8
April 19, 2012 at 14:51:56
Thanks for the Thanks, BUT.....

"For your info the diagnostic lights on the back of the tower all came up Green. "

Okay, then there's probably nothing wrong with the mboard, the ram installed in it or it's connection to it's slots, the cpu, and the power supply is still working okay, at the very least.
You are probably hearing the beep or beeps from the mboard that you normally here while booting the computer .

" It was recommended that I try the F12 key to get into diagnostics. I did that and chose the one related to "not being able to load OS" It came up with only one error code: IDE device failed OFOO:133D.
'.....I went to a local computer repair business and discussed what I had learned with a tech. He seemed to think it was also my hard drive. "

He doesn't know for sure until he actually takes some time to diagnose what the problem is, and he's not going to do that for free, although there is usually a standard reasonable flat rate for doing that.
If you were too cheap to pay him to test your system, you only get what you pay for, in this case a "maybe".
.....

I searched on the web and found the "IDE device failed OFOO:133D" error you got from the Dell diagnostics DOES NOT necessarily indicate the hard drive is failing.

You didn't quote the whole message.

Several "hits" quoted....

ERROR CODE: "0F00: 133D Msg: IDE device failed: Incompatable CD for testing'"
..........

(forgot to copy the address)

Re: Windows XP Freezes on Startup (boot) This happened after a sy

in the IDE Drive Diagnostics........
1. the hard drive passed
2. the CD -ROM ...diagnostics not supported

In the express test...IDE Disk confidence test...error OFOO: 133D IDE Device failed.

from all this and reading similar on the net I would assume (hate that word) that the optic drive (CD-ROM) is not being recognized because it is dead."

So there can be nothing wrong found with the hard drive, yet you get that error.
........

http://en.community.dell.com/suppor...

Excerpts:

wping2001

I encountered a similar problem this morning with my Dimension running Windows XP. My McAfee firewall and virus scan trial subscriptions ended this week, so last night I got online to subscribe, download and install the updates. It ran a virus scan as part of the process and found about four (I don't remember what they were) and said they were removed. I did notice that I had stayed connected to the internet (dial-up still) even though I had tried to log off. I shut the computer down for the night, and when I tried to get on this morning, I reached the welcome screen, clicked on my account name, and about half a second after it started to log on, it stopped and said it was logging off. I ran a diagnostic test this morning and the error message was: 0F00:133D, IDE device failed - incompatible CD for testing. If it is two services conflicting, then what is the approach to take to correct the problem?
,,,

wping2001

I called Dell Technical Support last night and got help faster than expected. I ended up having to do a repair reinstall (see article http://support.dell.com/us/en/kb/do... ). I didn't lose any files as a result, and everything seems to be working fine now.
...............................................

(forgot to copy the address)

hanklawson

When I boot up my home computer I get a black screen saying a disk read error occured.

I scanned the computer and I get two error codes.

1) Error Code 0F00: 133D
IDE device failed-Incompatible CD for testing
2) Error Code 0F00:1344
Msg: Block 116829: Uncorrected data error or media is write protected.

Any suggestions to what is wrong?

..

ZeR0

I believe this has to do with Windows XP, in that some core file gets deleted or something. Can you try a repair install using the XP CD?

Also, check out this thread:

http://www.techimo.com/forum/techni...
....................................................................................................................

Test the hard drive with a bootable hard drive manufacturer's diagnostics disk.

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

E.g.
Seagate's Seatools will test (almost) any brand of hard drive.
Do the long test.
http://www.seagate.com/ww/v/index.j...

The bootable Dos versions of SeaTools can be used even if Windows is not working properly.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.
....

If the hard drive itself tests okay......

Try doing a Repair installation of XP - it takes less than an hour to try - lots of details here...

See this FIRST if you have a SATA drive controller on the mboard:
Installing XP and SATA drive controllers, SATA drives; the SATA drive controller bios settings.
See response 2:
http://www.computing.net/answers/ha...

See response 5:
http://www.computing.net/answers/ha...
....

If the hard drive itself does NOT test fine, IDE hard drives aren't necessarily expensive.

IDE hard drives on the newegg site
http://www.newegg.com/Product/Produ...

For that matter, you could probably buy a used one locally for cheap.

If you have the Recovery disks that probably originally came with the computer, then you can installl Windows from scratrch, or install the original software installation from scratch , depending on which type of recovery disks you have.
....

In any case....

If the original hard drive can still be accessed by booting the computer from something such as a Linux CD or the Ultimate Boot CD that can read all the files on the drive, or most of them, then you can copy any personal data you have added to the drive that you don't want to lose to elsewhere.


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