Computer will not boot up

Dell
July 2, 2007 at 11:10:18
Specs: windows XP professional S, emachines 533id

My Dell laptop will not boot-up. When I start the computer it automatically goes to the Advance options screen; stating the startup in safemode options. When I try to start up in safe mode or last known good configuration the computer displays a blue screen stating "A problem has been detected and windows has been shut down to prevent damage to your computer. UNMOUNTABLE-BOOT-VALUE. STOP 0x000000ED-(0x82EF77B8,0xC000009C,0x00000000,0x00000000). I do not know what to do. Is this a virus? and if so how do I get rid of it? What should I do to get my computer running properly again?
Thank You In Advance For Your Support


Curious George


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#1
July 2, 2007 at 11:24:08

Google found this...

http://forums.utassault.net/showthr...

Same error, same Stop code 0x000000ED

Down in the thread are links to Microsoft's Knowledge base for that stop code.

Hope it helps...


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#2
July 9, 2007 at 06:34:03

Hi,

My name is Todd and I'm with Dell's online outreach program. An unmountable boot value basically means the system can't find the files needed to load an operating system, usually Windows.

This could be because the drive itself has failed but could also be that certain files on the drive are corrupt.

Have you tried to run the Dell diagnostics on the system? There is a series of diagnostics loaded onto our drives and you can access them by hitting <F12> when restarting the system and selecting the Dell Utility or Diagnostic Partition.

If the drive itself has failed you can run the diagnostics off the Dell Resource CD as well. Just place that into the CD drive and hit the same <F12> key when restarting, but this time select the option to boot from a CD ROM device.

You can run the diagnostics on the full system (which can take a couple hours) or selected devices. In this case I would recommend just running them on the hard drive itself to test that first.

Let me know if this helps. I'll stop back to see if there is anything else I can do to help you.

Thank you,

Todd

Customer Advocate
Dell, Inc.

http://direct2dell.com/one2one/arch...


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#3
July 9, 2007 at 11:56:08

Thanks Todd. I do not have the Dell Resource CD. How do I obtain the CD? Thanks again.

Curious George


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#4
July 10, 2007 at 06:41:33

Hi,

Quickest way would be to download the Dell Diagnostics from our support site, http://support.Dell.com. If you check under the Drivers and Downloads it's available there.

You can email me at Customer_Advocate@Dell.com with the service tag of the system and the address you want a Resource CD sent to and I can arrange to have one mailed out. Just put ATTN: Todd in the subject line of the message so it can quickly be routed through to me.

Or you can contact our technical support group via phone, email, or online chat to request one if you prefer. You can find contact information for all of them via our support site as well.

Todd

Customer Advocate
Dell, Inc.


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#5
July 10, 2007 at 07:01:29

Thanks Todd, I ran a diagnostic and it reads: "Start DST short test-fail" error code: 1000-0146. I am running a symptom tree diagnostic check now. What does the error code mean? Is my pc repairable? What should I do next?

Curious George


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