Computer unable to detect my Epson printer

August 24, 2010 at 19:05:31
Specs: Windows XP

I have windows xp and computer is unable to detect my Epson stylus cx9400 fax printer. It was working fine and just one day it stopped printing and the computer gave me the error of Printer not ready to print and asked me to check the connections. I have un-installed and re-installed the printer and drives and still not working. what can I do?

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#1
August 24, 2010 at 19:43:27

Fego,

First I'd try a different USB port. It should work on any USB port, but I've seen stranger things.

Next I'd try the printer on another system. If you don't have another computer, maybe you could try setting it up on a friend's system. The problem could be with the printer and not the computer.

-- kptech


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#2
August 25, 2010 at 08:21:35

kptech,

I have tried using a different USB port but it has not worked. I honestly think its the printer but what can I do? The printer works it makes copies and receives fax, but there is just no connection to the computer.


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#3
August 25, 2010 at 10:09:07

Fego,

I agree. Making copies and receiving faxes doesn't require communication with the computer. It's the USB connection to the computer that's probably at fault, but I can't think of any way to confirm this besides connecting it to another computer to see if it still fails. If it does, you've ruled out the computer and it therefore must the printer. Unless it's a very expensive printer, it probably isn't worth repairing, so the only option would be to replace it.

-- kptech


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Related Solutions

#4
August 25, 2010 at 10:39:50

kptech,

Thanks for your information. Just one more question, do you know if possibly thunder or lightning could have affected the printer to malfunction?


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#5
August 25, 2010 at 11:11:07

Fego,

Yes, it can, though it's difficult to determine unless more than one device is affected after a thunderstorm. Most folks are aware that power surges can enter electronic devices through the power line, but damaging power surges can also enter equipment via network connections (Cable/DSL).

You can help protect your equipment by looking for surge supressors that also have ports to protect Cable/DSL connections. If you want to prevent damage with 100% reliability, you'd need to disconnect all power/network connections when a thunderstorm threatens. Ideally, you'd want to do this before the storm arrives as most lightning strikes occur just ahead of the leading edge of a storm.

-- kptech


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