Computer not printing blue

December 1, 2008 at 14:59:34
Specs: XP , 4GB
Hello and TIA

I have an interesting problem I would like some help on. You probably by looking at the title trying to figure out what I am talking about but that is the problem.

See I have a HP L7680 Pro as my network printer for my house and I have three computers on my network. All of them having been having a problem printing blue or cyan. Whenever you print a document or picture that has blue in it the color blue is not printed on the page and is usually replaced with red as the color.

At first I thought it was the printheads so I cleaned them several times but that did not work. All three of these computers have all different software but the only like term for all of them is the HP software that came with the printer which is verison 8.0.2 I believe it is the latest listed on HP's site.

So what I did was uninstalled the software for the HP printer and then reinstalled it that didnt work. Next I uninstalled the software totally using the Level 4 setting on HP Enterprise Uninstalled and then installed my Dell A920 printer which was never on my laptop listed above before and I still have the same problem with the Dell printer also not printing anything in blue.

So I can only guess that there must be something in the registry or something to that affect causing the problem.

At the moment I'm lost can anyone offer me some advice on what to do. If you need any additional infromation let me know.

Again TIA.

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December 1, 2008 at 15:15:36
I see no mention of running a print test page directly from the printer.

Its the only way you can confirm it does print all colors and the color cartridges aren't empty.

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December 1, 2008 at 15:30:47
Cyan cartridge empty? You never mentioned checking the program that tells you how much ink is left in each cartridge.

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December 1, 2008 at 15:34:45
It's almost certainly a printer problem. Some printers have a 'master' print head that all the color cartridges feed. The blue part of it could be clogged.

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December 1, 2008 at 15:35:29
Yea, it is either a plugged print head or out of ink. That is why I switched to Color Laser 4 1/2 years ago.

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December 1, 2008 at 16:20:14
So you have an HP printer AND a Dell printer with this problem? Ditto to running a test page from the printer(s). Maybe the cyan on both printers is dried up or empty.

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December 1, 2008 at 16:26:55
Sorry I forgot to mention that I was trying to remember everything that I did.

I also replaced the current cyan cartridge with a new one and that still didnt fix the problem.

Well I thought that it was the print head but would that also cause the same problem to happen on the Dell Printer that I hooked up to my laptop through USB while the HP is hooked up through Ethernet?

I also ran a Print Report on the HP printer itself and it did detect both the old cartridge and the new cartridge that I put in. I also rean a Print Page Quality Test on the HP and I did noticed that the Cyan printhead color didnt appear.

So yes I do believe it could be printhead issue but at the same time why would it cause the Dell A920 printer to not print any blue or cyan. Yes I did do a Printer Test Page on the Dell printer and the Windows logo in the top left of the page is not what it normally looks like.

If you need anymore information let me know.

Again Thanks for your help

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December 1, 2008 at 17:53:33
You have two printers with clogged print heads and/or cartridges.

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