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computer keeps shutting down

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Name: silvi
Date: October 17, 2009 at 06:35:52 Pacific
OS: Windows XP
Subcategory: General
Comment:

As soon as I get on the internet my computer goes into shutdown and does a disk scan telling me that windows/system32/pkhqxc.dll is missing. I have looked into my computer but although I find a system 32 file there is no mention of the pkhqxc.dll file



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Response Number 1
Name: XpUser4Real
Date: October 17, 2009 at 07:13:06 Pacific
Reply:

pkhqxc.dll is spyware or some other kind of malware. Best to do a malwarebytes and remove all it finds. You may have to do it in safe mode.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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Response Number 2
Name: silvi
Date: October 17, 2009 at 17:35:51 Pacific
Reply:

thanks but i dont understand how to do a malwarebytes. I know how to get into safe mode ....


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Response Number 3
Name: kx5m2g
Date: October 17, 2009 at 18:51:41 Pacific
Reply:

Download from here:
http://www.malwarebytes.org/


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Response Number 4
Name: XpUser4Real
Date: October 18, 2009 at 07:22:30 Pacific
Reply:

What I meant was do a scan with malwarebytes. It can be found here:
http://www.filehippo.com/download_m...

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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Response Number 5
Name: silvi
Date: October 18, 2009 at 14:22:30 Pacific
Reply:

Well I did the above and the scan showed up 2 potentially dangerous ....BUT my computer is still shutting down and coming up with the blue screen and the disk scan. what can be the problem.

Also I dont know if there is a connection but I cantsign into my windows live messenger from my desk top nor can I download the newer version. I comes up with newer version download yes or no, when I press the yes it does nothing.


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Response Number 6
Name: XpUser4Real
Date: October 19, 2009 at 13:01:27 Pacific
Reply:
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Response Number 7
Name: silvi
Date: October 19, 2009 at 13:37:53 Pacific
Reply:

sorry I cant, as when it crashes the blue screen is only on for a second. Its impossible to read it or stop it.

I do get a message from microsoft saying that it has to close due to a serious error and to send an error report. The contents I wrote down which are :

C\docs\me\local 1\temp\wer9ad.dir00\ini101909-08.dmp and
" " " " " \sysdata.xml

I am exasperated.


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Response Number 8
Name: kx5m2g
Date: October 19, 2009 at 14:40:25 Pacific
Reply:

Try to boot into sfae mode. Then
Right click My Computer,
Properties,
Advanced tab,
Settings button (Startup and Recovery),
uncheck Automatically Restart. Also make sure that you select the option for Windows to create a minidump file
Then the next time you get a blue screen, write down the code numbers and post them here or do a Google search. You can also go to Event Viewer to learn more about the error message, or use a program like
BlueScreenView: http://www.nirsoft.net/utils/blue_s...


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Response Number 9
Name: silvi
Date: October 20, 2009 at 07:21:34 Pacific
Reply:

Hi there again. Well here is what was written in the blue screen.
Driver-irq-not-less-or-equal
tech infor :stop 0x000000D1 (0xF79F98EO, 0X00000002, 0X00000003,0X00000008, 0XF79F98EO)
psdfilter.sys-address F79F98EO base at F79F6000, datestamp 4436585d-


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Response Number 10
Name: XpUser4Real
Date: October 20, 2009 at 07:43:53 Pacific
Reply:

If you have an XP install disc you may want to do an xp repair installation.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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Response Number 11
Name: silvi
Date: October 20, 2009 at 08:10:30 Pacific
Reply:

What do you think is causing this blue screen...as I may have trouble finding the disk... Its not in my computer box


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Response Number 12
Name: XpUser4Real
Date: October 20, 2009 at 15:15:04 Pacific
Reply:

Malware corrupted your operating system files

Some HELP in posting on Computing.net plus free progs and instructions Cheers


1

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