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computer freezes when I right click on folder

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Name: getsaved
Date: May 2, 2009 at 22:08:12 Pacific
OS: Windows XP Pro
Product: N/a / N/A
Subcategory: Configurations
Comment:

When I right click on a file folder, the computer freezes, i.e., I cannot perform any further function until I access Task Manager and click End Process. I have looked at the Tools, Folder Options entries and in File Folder, there is only one entry, the word "find". I believe it is registry related, but can't find the solution.



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Response Number 1
Name: Johnw
Date: May 2, 2009 at 23:55:16 Pacific
Reply:

Try Safe mode.


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Response Number 2
Name: Chuck 2
Date: May 3, 2009 at 04:59:33 Pacific
Reply:

Folder Options entries and in File Folder, there is only one entry, the word "find"

I have the word 'Find' plus 3 other entries. Those are related to a
program called Winamp. So you are OK with 'Find'.

Most Virus and Spyware scans are likely to work better in Windows Safe-Mode.


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Response Number 3
Name: dippncope
Date: May 5, 2009 at 11:49:28 Pacific
Reply:

Right-click is slow or weird behavior caused by context menu handlers. Try method #2 Using ShellExView to determine the Context-menu causing the problem
http://windowsxp.mvps.org/slowright...

"Don't hit at all if you can help it; don't hit a man if you can possibly avoid it; but if you do hit him, put him to sleep."
Theodore Roosevelt New York City, February 17, 1899


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Response Number 4
Name: orchardkeeper
Date: May 25, 2009 at 08:48:14 Pacific
Reply:

I found that the culprit was WS_FTP and was created with the WS_FTP 12 update. Using ShellExView, I sorted the Context-menu list by date to see what software was loaded or updated about the time my right-click issued began. I disabled WS_FTP and sure enough, it had caused the problem. Good advice from dippncope!


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Response Number 5
Name: stardeath
Date: June 5, 2009 at 20:47:42 Pacific
Reply:

@dippncope
ShellExView did the trick. Right-click would cause a system lockup on all but TaskManager, and have to reboot. The culprit was the "Shell Extension for Malware scanning" from version 9.00.00.03 of Avira Antivirus. Disable it and all is good. Thanks!


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