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computer crashed - need help

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Name: hope
Date: November 3, 2008 at 18:07:16 Pacific
OS: windows xp home edition
CPU/Ram: 256
Product: hp pavilion 520w
Comment:

my computer crashed. Had the same problem with hp laptop; ran destructive recovery on laptop; it had a built in reboot - rebooted to the way it was when first purchased. Tried to run destructive recovery on hp pavilion - did not reboot. Do not have a recovery disk. Have complete operation system disk. cannot get to dos prompt to install. Any help is appreciated.



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Response Number 1
Name: Valerie (by Garibaldi)
Date: November 3, 2008 at 19:02:00 Pacific
Reply:

You do not go to the 'DOS prompt' to install Windows XP, boot from your OS disk and follow on-screen instructions to either repair or completely re-install. You will find options to re-partition and re-format as well.


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