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CompUSA accepting XP returns

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Name: Moiety1
Date: November 14, 2001 at 14:32:19 Pacific
Comment:

Problems are so widespread, they're waving their normal "no return/xchange" software policy...just for XP.



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Response Number 1
Name: Carey Kelly
Date: November 14, 2001 at 15:34:14 Pacific
Reply:

I just called our local CompUSA store and
they said that was not true. Can you tell me
the store location that you got that info
from? I would like to verify it for my
information and others.

By the way where I verified. Tyler,Texas
903-509-2868


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Response Number 2
Name: Moiety1
Date: November 14, 2001 at 16:34:32 Pacific
Reply:

Quoting from very recent ZD article:

"I returned the software to CompUSA in Boulder," Worobec said. "The woman working the return counter said that usually they don't take returns of opened software, but too many people were having problems with Windows XP, and she gave me a cash refund on the spot."


http://www.zdnet.com/zdnn/stories/news/0,4586,5099571,00.html?chkpt=zdnnp1tp02



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Response Number 3
Name: Carey Kelly
Date: November 14, 2001 at 17:20:40 Pacific
Reply:

OK benefit of the doubt to you. Must have
been a new sales clerk or something. Everyone
flood CompUSA demanding a refund. :)


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Response Number 4
Name: Robert
Date: November 14, 2001 at 17:50:49 Pacific
Reply:

Or we could all just keep XP, considering it rocks.


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Response Number 5
Name: Kevin The Tech Dude
Date: November 14, 2001 at 18:11:17 Pacific
Reply:

Come on Moiety, that one is weak. You can do better than that. I read the article and there where also a lot of prasies in there. I checked out Comp's web page and could find nothing that suggest they are taking back copies of Xp because so many people are having problems. People have problems because they don't due there homework and when a problem does arise they don't know how to reslove it. You know just as well as I do that a OS upgrade can become a very serious nightmare real quick, real fast leaving you will very little options and when the avg. Joe runs into these problems, they freak out because they don't know what to do. I have to get a internal modem working on a laptop tomorrow that is running Xp. There are no Xp drivers nor any Win 2K drivers for it, I have to find a way to make the 98 drivers work. It only has 1 PCMCIA slot and he needs that for the NIC so I have to find a viable solution to this, I'm not sure if I will be I'm damn going to try. Worst case, we go with an external modem. He is a doctor he can afford it but that is not the point, the point is if the avg. Joe ran into this, they would have no clue as to where to start to attempt to fix it. That is not a disprect to anyone, there is plenty I know nothing about. Xp does rock BTW.

Laters,

KTTD


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Response Number 6
Name: Anthony
Date: November 14, 2001 at 21:15:48 Pacific
Reply:

I work for Best Buy and in order for a retail store to sell Windows XP they must agree to a 90 day money back satisfaction garauntee. All retail stores must take it back within 90 days. They have to agree to that before they sell it. Best Buy has the same policy. They must.

Anthony.


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Response Number 7
Name: Moiety1
Date: November 14, 2001 at 21:17:42 Pacific
Reply:

For the modem I'd try to find W2k drivers for a "sister" model...perhaps diferent brand but bearing same chips. Yes, it can be very grimy detective work.


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Response Number 8
Name: Moiety1
Date: November 14, 2001 at 21:34:57 Pacific
Reply:

Oh, just to keep this "return XP" issue...uhm...safely muddled, I phoned the Schaumburg CompUSA. Agreeing with Carey's post, "Gotta take it back to M$FT".

For that matter, last I looked, they were sellin printer cables at $40 apiece.

...but there's always more:

"...as for me I have returned The MS XP software to Staples store..."

http://www.zdnet.com/tlkbck/comment/22/0,7056,118867-974037,00.html



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