|I recently tried to update my Roxio CD program to a newer version. It seemed to be working fine. When it restarted to complete the installation, I got a blue screen. I had to restart in safe mode to get the computer NOT to restart with the screen so that i could see the error.|
This is what I am getting :
and it is in cdr4_xp.sys
My cd rom drive works in safe mode, but not at all when I restart regularly. I tried system restore to before the roxio install, but that didn't help.
I tried to install/uninstall Roxio while in safe mode but it will not allow me, says that the administrator has disabled installation (or something of that sort) However, my account is an administrator account. I tried under the other administrator account that you have to choose from when starting in safe mode also, and it still wouldn't work.
My CD drive is LG CD-RW CED 8120B - But I am pretty sure that it is not the drive, as it does show up in device manager. the error message there says that the driver is corrupt or missing.
Should I try to find that file and replace it? I did try to pull it off of the Roxio install disk while in safe mode, but it still did it. As long as that .sys file is in the system32/system folders, I get the blue screen.
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