CD/DVD Drives Gone

April 22, 2009 at 10:25:39
Specs: Windows XP, 2.8 GHz / 511 MB
Was having trouble with my virus scan crashing (System Suite 8) and emailed tech support. They blamed it on corrupt file; too long file name; etc., and recommended doing a quick (?) system restore, which I did.

It did not fix the crashing, but after I was done my CD and DVD drives disappeared (only visible if I go to computer/hardware/device manager . . . they are shown with yellow circles and ! over them).

Explained it to SS tech and he said to do a restore within SS to a date prior to drive failures, which I did and it brought the drives back. However, the closest date that I could restore to was a year ago! So the rest of my computer was missing software, email, etc. installed since then.

I restored back to current date (did an un-do)to get my software and email and other settings back, and of course now am without drives again.

Should I do a system restore through windows to see if I can get my drives back? Am a little nervous as that's how I messed it up the first time. Can't remember when I did that goofy system restore that lost me the drives, but it was after 2/14 and before 3/1.

BTW, after installing the new version of SS (version 9) no crashing or any other problems. I wonder if the scan crashing was a SS software problem after all . . .

Thanks for any help you can provide.

Katrinka

Katrinka


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#1
April 22, 2009 at 11:06:04
Since the restore worked to put your drives back it is a driver/software issue. Download latest drivers In device manager uninstall all cd drives with exclamation points reboot and windows will install the drives again.

"Don't hit at all if you can help it; don't hit a man if you can possibly avoid it; but if you do hit him, put him to sleep."
Theodore Roosevelt New York City, February 17, 1899


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#2
April 22, 2009 at 11:33:55
dippncope, thanks for your prompt reply. I did as you instructed, and all remains the same . . . When I rebooted, the drives were listed again with the yellow circle/black exclamation.

Now, when you say 'download latest drivers' are you talking about the option to update driver software that is on the tab for each drive? That is what I did. It searched the net and said that I had the latest software available.

Katrinka


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#3
April 22, 2009 at 11:56:45
Check with the manufacturer for updated drivers. If they do not have any do not let windows search for a driver. In device manager right click on device click update driver. Select No not at this time at the welcome to hardware update wizard screen. and click next Select install from a list(advanced) and click next. Select Dont search I will choose and click next pick the one that closest matches your drive and click next.

"Don't hit at all if you can help it; don't hit a man if you can possibly avoid it; but if you do hit him, put him to sleep."
Theodore Roosevelt New York City, February 17, 1899


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Related Solutions

#4
April 22, 2009 at 11:59:25
What about the iede controller the drives are connected to. In device manager is the controller shown with the disconnection Icon as well or is there an unknown device listed in there as well.

Change Is Good
http://www.citizenlink.org/Stopligh...


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#5
April 22, 2009 at 12:57:48
Restore Missing CD or DVD Drive

http://www.theeldergeek.com/restore...
Use CAUTION doing edits in the Registry.
"Key Name" shows alot of letters and numbers.
Take care when looking for that key name.
There are many like it.


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#6
April 22, 2009 at 13:09:19
dippncope, thank you. Followed as you said. I don't know which would correspond to my drives . . .

DVD drive is: NEC DVD+RW ND-2100AD
CD drive is: ASUS CD-5480/AH

But BOTH device driver options listed for each drive are the same and they are: CD-ROM Drive and then respectively in parentheses it shows CCDA accurate/inaccurate; IMAPI disable; and then IMAPI settings 0,1 thru 0,5 or 1,0 thru 1,5.

I don't know what any of that means and which would correspond most closely to my drives.

lurkswithin, thank you. The only thing I see with IDE in it is a bullet or two below the drivers and it states IDE ATA/ATAPI controllers and there is no disconnection icon or unknown device. If I right click the CD or DVD drive under device manager, it gives me the option to update, disable, uninstall, scan for hardware changes, and then the properties tab.

When I click on the properties tab, under general, for each drive it states: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)." I googled this and came up with some advice to edit the registry, but said it could goof things up bad if done incorrectly . . . maybe I am out of the DIY zone???

Any help or suggestions greatly appreciated. Thanks in advance.

Katrinka


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#7
April 22, 2009 at 15:38:40
Chuck2, thank you! Yay! They are back! Amazing! NOW I HAVE ANOTHER QUESTION . . . they are working as far as reading, but I cannot getting the CD-RW drive to burn. And I cannot find the tab that lets me enable burning on that drive. It's just not there. Can you help with that? Please.

Katrinka


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#8
April 23, 2009 at 06:40:28
Maybe info. in this ---
http://support.microsoft.com/defaul...
CD-R Drive or CD-RW Drive Is Not Recognized As a Recordable Device

You will be a Registry expert when your done.

http://support.microsoft.com/defaul...
Description of the Microsoft Windows Registry


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#9
April 23, 2009 at 13:58:05
Chuck2, thank you again! You're assistance is very helpful!! It is just getting better all the time . . . OK. I have really been working on this and have done the registry edit (again -- with fear and trembling) and I have the correct drive changed so it has a recording tab and recording is enabled. however, it will still not record (doesn't recognize CD when it's in the drive, even if I am using one that I have already recorded on). I am going to look further on the links provided in the Microsoft knowledge database. If you have any further ideas (now that I've come this far . . . how incredible, huh?) please let me know.

Thanks a lot! I wish I knew enough to post on here and help other people with their problems.

Katrinka


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#10
April 23, 2009 at 16:13:19
Maybe help in these ----
How to Enable or Disable Automatically Running CD-ROMs

http://support.microsoft.com/defaul...
--------------------
The AutoRun feature or the AutoPlay feature does not work when you insert a CD-ROM in the drive

http://support.microsoft.com/defaul...
--------------------
How to Troubleshoot CD-ROM Problems in XP:

http://support.microsoft.com/defaul...


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#11
April 25, 2009 at 13:30:53
Chuck2, thank you for continued suggestions. I have gone through these links (the first one you sent no longer works, but it sounds like a good fit) and all my settings are OK. I can get the CD-R to recognize CD and to display files already on CD, and to display files ready to be added to CD, but when I try to burn it gives me message that I need to insert a writable CD (which I have already inserted and is already present). I am wondering if I have a software problem. I have a media center hp. Thanks for your help, though I think I am out of my element, although I am going to continue looking at things and will post a reply if this ever gets corrected and what corrected it.

Thanks again!

Katrinka


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