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can't run programs or shutdown

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Name: angieness
Date: December 21, 2004 at 21:29:56 Pacific
OS: Win XP Home
CPU/Ram: 2.52 Ghz, 256 RAM
Comment:

Well last night my power went off while I was on the computer and when we got it
back on my computer worked fine. I don't know if that has anything to do with it
but it's just a bit of extra information just in case. I get on my computer tonight
for the first time since then and I can't get any programs to work.

I'll double click on the icons and the desktop and the hourglass will show up for
about 10-20 seconds like it wants to open the program, but then it goes away and
nothing happens. I've tried clicking on the icons in my start menu as well as try
run but it won't work. I tried restarting my computer hoping it would fix the problem
but of course the computer won't restart, it does the hourglass thing, and then I
have to resort to shutting down improperly. After restarting a few times improperly
I tried running Mozilla's Firefox browser and it works. But that's it. That's the
only program that will work.

I've already tried several suggested solutions like this

http://support.microsoft.com/default.aspx?scid=kb;en-us;555067

and I've also tried using a program by McAfee that was designed to get rid of the
Sircam virus and it didn't find anything.

So at the moment I'm pretty much stuck, I would run anti virus programs but obviously
I can't. I also have the problem of only being able to use Firefox so any online
scanners thus far aren't compatible with the browser. Still can't open programs and
can't shut down my computer properly

I'm on a Dell with Windows XP and I have the latest security pack which hasn't caused
me a problem in the past 2 months so I don't know if that would be a factor

If anyone can offer any help it would be appreciated! I can only open all programs in safe mode. Here's a hijack log

Logfile of HijackThis v1.97.7
Scan saved at 11:16:53 PM, on 12/21/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.exe
C:\Documents and Settings\Heather\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.rr.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet
Explorer provided by Roadrunner
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride
= ;127.0.0.1;http://localhost;
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"
-osboot
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb06.exe
O4 - HKLM\..\Run: [Ad-watch] C:\Program Files\Lavasoft\Ad-aware 6\Ad-watch.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [WyvernWorks Firewall] C:\Program Files\WyvernWorks\Firewall 2003\Firewall.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AVG_CC] C:\Program Files\Grisoft\AVG6\avgcc32.exe /startup
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\apptoport.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DC187740-46A9-11D5-A815-00B0D0428C0C} - http://ds1.downloadtech.net/cn1060/pcpowerscan.cab



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Response Number 1
Name: SallyG
Date: December 21, 2004 at 23:16:09 Pacific
Reply:

Judging by your Hjack file, you may want to try http://www.cexx.org/lspfix.htm and also Spybot S&D which you will probably find at majorgeeks.com

I'm new and I'm willing to learn and I'll give you advice when it's my turn


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