Can't Print PDFs from 1 computer to 1 printer

Hewlett-packard Laserjet 3390
September 1, 2010 at 14:39:34
Specs: Microsoft Windows XP Professional, 1.595 GHz / 894 MB
I work at a doctor's office and provide basic IT Support. This problem however I have to admit I can't fix.

We have 5 computers, and 2 network printers, All computers are running Windows XP Pro. the 2 printers are an HP Laserjet 4000 and an HP Laserjet 3390.

Our problem is with printing Pdf files from computer #1 to the LJ 3390. All the other computers however CAN print Pdfs to that printer (LJ 3390); but the catch is, computer #1 is able to print Pdfs to the LJ 4000 fine. When you do try and print a pdf from computer #1 to the LJ 3390 you get a never ending set of pages, with solid computer script on them.

I have tried everything, I updated Adobe reader, I reinstalled the LJ 3390's driver, and I did a virus scan (CA eTrust antivirus), no luck.

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September 1, 2010 at 14:52:18
remove and reinstall the LJ 3390 driver. It is corrupt. Suggest you run chkdsk /f first to confirm disk integrity. I would also not use what is on the hard drive but from a cdrom or a download from HP.

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September 1, 2010 at 15:10:37
Thanks for answering so quick, however I had already deleted the old driver and reinstalled from HP's website, with no fix to the problem.

As for checking the disk our nurse is currently using the computer, so I have set it to check the F: drive when it next restarts, which she will do when she leaves this afternoon.

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September 1, 2010 at 15:28:12
f: drive? Don't you mean c: drive? What else is going on with this box?

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Related Solutions

September 1, 2010 at 16:09:00
F: drive is the network drive probably. Computer printouts of gobbledy-gook is a common problem for printers over a network. But how to fix?

It's always a troubleshooting issue. Since you are the resident IT first aid guy, I can assume you have tried the usual things on the printer troubleshoot list.

My question is, which computer is the host for network print jobs on the LJ3390? I would check the connection between computer #1 and the host of the LJ3390. If possible, I would try a direct connect to the printer.

My guess is that it is something easy. You have obviously tried having the exact settings from a computer that is working. But also compare the registry entries in a working machine to computer #1. If no joy, try even a driver that is not the same version either newer or older. Sometimes this can be fix.

Good Luck.

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September 3, 2010 at 13:11:28
Thanks for all the tips, I have tried all of them, and had no success. This printer is pretty old, and the computer is not new either, plus they both have experienced their fair share of power outages, which the printer seems to have trouble coming back alive from; which is my guess as to the problem. Luckly since we can still print pdfs to the other printer this is not a very pressing issue; I was just looking to see if anyone else had had the same problem. Thanks again :)

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