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cant get past logon screen win xp

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Name: fishup
Date: February 26, 2009 at 20:37:47 Pacific
OS: Windows XP
Subcategory: Configurations
Comment:

Need help as I am unable to get past the win xp logon screen. Have tried safe mode, safe mode with command prompt and last knwon good configuration but unfortunately none these work. I have tried selecting any user profile and I get the response which is that it is loading my personal settings, then it suddenly goes to logging off and saving settings.

I recently had the following viruses found by norton prior to rebooting:
downloader, downloader. trojan, suspicious MH690 A, a trojan horse. Norton advised that these would be removed after a reboot which is now where I am up to.

Safe mode is not working, not sure where to go to from here, any suggestions. I do have the recovery cd, however when I put it in it tells that it will rebuild to factory settings and all will be lost - would like to avoid this if possible.

Any suggestions greatly appreciated.



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Response Number 1
Name: Jennifer SUMN
Date: February 27, 2009 at 06:12:19 Pacific
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