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Can't download from microsoft.com

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Name: r3solution
Date: September 26, 2009 at 16:10:48 Pacific
OS: Windows XP
CPU/Ram: Intel Core i7 920
Product: Microsoft Windows xp home edition sp3 - 30-pack
Subcategory: Web Browsing
Tags: updates, downloads, DNS issues
Comment:

I can't download anything at all from
Microsoft.com

I just did a fresh install, and right after
installation I attempted to download windows
live messenger, however that didn't work.
There was no way it could be a virus either as
it's a brand new hard disk and a brand new XP
install. I can download from other sites,
including antivirus software without problems.
It's only Microsoft.com I'm having issues with.

I also tried going to the windows update page,
and was also met with failure. I'm not sure if
Automatic updates are working, but I don't
think they are.

This seems a lot like that one virus that was
going around, messing with people's DNS so
they couldn't update their antivirus software.
However, I've never had this virus on my
network or any of my computers so I don't
think it's that.

Any ideas?



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Response Number 1
Name: jefro
Date: September 26, 2009 at 16:54:43 Pacific
Reply:

It can be a virus.

Start with nslookup www.microsoft.com

Playing to the angels
Les Paul (1915-2009)


-1

Response Number 2
Name: r3solution
Date: September 30, 2009 at 16:51:50 Pacific
Reply:

I've tried several things, including trying to download from
microsoft in safe mode (with networking.)

However, I've got nothing.

I'm beginning to believe it's either my ISP blocking downloads
from microsoft.com or Microsoft blocking me from
downloading. I can access the rest of microsoft, but I just
can't download any software from there.

I know it can't be the conicker virus either, as I've been able to
download software from AVG and other antivirus suites.

However, I went to download.cnet.com and attempted to
download Windows Live Messenger there. It was a successful
download, however on the installation it attempted to connect
to the internet and came up with an error:

[Couldn't set up the installer

Check to be sure you are connected to the internet.

Error: OnCatalogResult 0x8104000b

Next Steps: You cannot download windows live programs
unless you are connected to the internet.
(link)Get Help With This Error(/link)
http://g.live.com/1rew3set/en_error?
!wli80072ee7&ec=0x8104000b
]
And that link too doesn't work.

I've downloaded the Windows Malicious Software and
Removal Tool from download.cnet.com also. Ran a full
system scan, and it too came up with nothing in both safe
mode and regular mode.

However, I am blatantly connected to the internet. Is there
anyway to find out if this is an ISP problem? My ISP is Cox in
Middle Georgia.


0

Response Number 3
Name: r3solution
Date: October 1, 2009 at 13:01:36 Pacific
Reply:

Anybody, any ideas? Something?


0

Response Number 4
Name: r3solution
Date: October 2, 2009 at 05:27:36 Pacific
Reply:

Well, guess I have to go to another site for help. Thanks for the
help guys. No really, all the help I got was amazing.


1

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